[Hiring] Senior Program Manager @LaunchDarkly

Role Description

LaunchDarkly is looking for a Senior Program Manager to help the Revenue Operations team scale efficiently. This role drives cross-functional programs, streamlines processes, and delivers data-driven solutions that accelerate predictable SaaS revenue growth. You'll be the person who turns strategic priorities into structured plans, keeps cross-functional teams aligned, and makes sure risks and blockers get surfaced and resolved before they slow the business down.

The mission of the Senior Program Manager is to enable the Revenue Operations team to scale efficiently by driving cross-functional programs, streamlining processes, and delivering data-driven solutions that accelerate predictable SaaS revenue growth.

Responsibilities:

• Drive Strategic RevOps Initiatives
  • Translate strategic priorities into structured program plans
  • Define milestones, owners, and deliverables
  • Track progress and outcomes against plan
  • Manage dependencies and escalate blockers as needed
• Establish Program Governance & Cadences
  • Establish operating rhythms for cross-functional programs
  • Run status and steering meetings
  • Maintain decision and action logs
  • Standardize reporting across programs
• Manage Cross-Functional Alignment
  • Coordinate across RevOps and Field (Sales, CS, Marketing) teams
  • Clarify roles and responsibilities across program stakeholders
  • Align teams on priorities and timelines
  • Facilitate decisions and communicate updates to stakeholders and leadership
• Manage Risks, Issues & Dependencies
  • Identify risks early and maintain risk logs
  • Develop mitigation plans
  • Resolve cross-functional dependencies
  • Escalate decisions requiring leadership input

Qualifications

• 10+ years of experience in program management, project management, or operations, ideally supporting a Revenue Operations, Sales Operations, or GTM function
• Strong track record running cross-functional programs with multiple stakeholders and competing priorities
• Experience establishing program governance — operating rhythms, status reporting, decision logs — from scratch
• Comfortable managing risk logs, mitigation plans, and escalation processes
• Excellent communication and facilitation skills; able to align stakeholders across Sales, CS, Marketing, and RevOps
• Data-driven mindset; comfortable defining and tracking success metrics for programs
• Experience with Project Management tools (Jira, Asana, Monday)
• PMP, Agile/Scrum certification, or equivalent experience a plus
• GTM tool implementation a plus
• Project Management tool experience a plus
• Experience in B2B SaaS preferred

Requirements

• Target pay ranges based on Geographic Zones for Level 4:
• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $136,500 - $187,660
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $122,800 - $168,850
• Zone 3: All other US locations - $116,000 - $159,500

Benefits

• Restricted Stock Units (RSUs)
• Health, vision, and dental insurance
• Mental health benefits in addition to salary

Company Description

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability