[Hiring] Senior Manager, Technical Delivery @Benchmark Analytics

Role Description

As a Senior Manager, Technical Delivery on the Solutions Delivery team, you will lead Benchmark’s largest and most complex customer implementations across our SaaS platform — BMS (Benchmark Management System®), First Sign®, and C.A.R.E.®. You are accountable for delivery outcomes across a portfolio of major municipal police departments, state corrections agencies, and federal oversight bodies. You will manage a team responsible for leading Enterprise implementations end-to-end, serving as the senior delivery voice in front of agency executives, and partnering across Product, Data Engineering, Sales, and Customer Success. This role reports to the VP of Solutions Delivery.

• Lead and manage a team of Technical Delivery Managers, providing coaching, guidance, and oversight to drive strong performance and consistent delivery outcomes.
• Own delivery outcomes — timeline, scope, quality, and customer health — across the Enterprise customer portfolio.
• Lead implementations from contract signature through go-live and into steady state, ensuring each engagement is staffed, scoped, sequenced, and resourced to succeed.
• Anticipate, surface, and resolve risk before it becomes a customer issue; escalate clearly when leadership intervention is needed.
• Maintain a current view of portfolio health, capacity, and forecast; partner with Sales and Customer Success on pipeline planning and customer commitments.
• Manage a team accountable for delivery across their assigned accounts; coach, develop, and hold them to a high bar.
• Hire, onboard, and retain top delivery talent; build a high-performing team that customers and internal partners trust.
• Set clear performance expectations and have direct conversations when work isn’t meeting them.
• Develop the next generation of delivery leaders at Benchmark.
• Serve as the senior delivery sponsor for Enterprise agencies; build trusted relationships with executive sponsors, IT leadership, and program owners.
• Lead recovery on at-risk accounts: diagnose root cause, mobilize the right resources, communicate honestly with the customer, and drive to resolution.
• Translate complex technical work into business value for sworn, civilian, and executive audiences.

Qualifications

• 10+ years of experience in customer-facing software delivery, implementation, or professional services, including 4+ years managing a delivery or implementation team.
• 5+ years in a SaaS environment, preferably with enterprise or public-sector customers.
• Demonstrated track record of running a multi-customer delivery portfolio — owning outcomes across complex, concurrent implementations.
• Strong operational instincts: capacity planning, utilization, and scope management across concurrent engagements.
• Skilled in leading executive conversations with sworn and civilian leaders, including chiefs, sheriffs, commissioners, IT executives, and program owners.
• Comfortable reasoning about data flows, configuration trade-offs, and reporting implications well enough to challenge design decisions and unblock the team.
• Bachelor’s degree required; advanced degree or PMP/Agile certifications a plus.
• Experience working with government agencies or law enforcement strongly preferred.
• Able to travel approximately 25% for customer meetings, executive briefings, and go-live support.

Benefits

• A competitive salary and benefits package.
• Unlimited Paid Time Off.
• Ability to work in a fully remote environment (must be based in the U.S. and willing to work in Central Time Zone).
• Summer Half-Day Fridays.
• Freed Up Fridays during Spring, Fall, and Winter months to promote productivity and dedicated heads-down work time.
• Medical, dental, and vision plan offerings along with 401(k).
• Employer-paid Short-Term Disability, Long-Term Disability, and Life Insurance.
• Other Voluntary Benefits include additional Life Insurance, Spouse Life Insurance, and Accident Insurance.
• The satisfaction that comes with being part of a solution that has real impact in the world.
• A diverse workforce and inclusive environment that embraces unique contributions and experiences.
• An empowered culture that encourages creativity and professional growth.