[Hiring] Senior Manager, SAP Transformation - P2S Field Service Management & Integration @RTX

Role Description

The Senior Manager, SAP ERP Transformation - Plan to Sustain (Field Service Management & Integration) is a critical leadership role responsible for driving the design, development, integration, and deployment of enterprise Field Service Management (FSM) processes and capabilities within RTX’s SAP S/4HANA transformation.

• Lead the design, development, and implementation of enterprise Field Service Management processes and capabilities within the SAP S/4HANA Plan to Sustain transformation.
• Develop and manage project plans, timelines, deliverables, and resources associated with Field Service Management process development, system integration, and deployment.
• Define and standardize end-to-end Field Service Management processes, including:
  • Service requests
  • Work order management
  • Technician scheduling and dispatch
  • Field service execution
  • Service confirmation
  • Service order completion
• Ensure seamless integration of Field Service Management processes with SAP S/4HANA and supporting enterprise applications, including:
  • Service management
  • Maintenance
  • Inventory
  • Procurement
  • Finance
  • Customer service
• Partner with RTX business units to identify operational requirements, evaluate process variations, and establish standardized enterprise solutions while addressing approved business-specific needs.
• Collaborate with Digital Technology, system integrators, and cross-functional process teams to define functional requirements, integration points, and solution design specifications.
• Provide leadership and oversight of Field Service Management solution development, configuration, integration testing, user acceptance testing, and deployment readiness.
• Identify and mitigate risks associated with Field Service Management process changes, system integrations, data dependencies, and operational transitions.
• Communicate project progress, key decisions, risks, and strategic recommendations to vice presidents, senior leaders, and business stakeholders.
• Lead organizational change management activities to support adoption of standardized Field Service Management processes, technology solutions, and operating procedures.
• Identify opportunities to improve technician productivity, service execution efficiency, resource utilization, and operational visibility through SAP S/4HANA and integrated Field Service Management technologies.
• Manage relationships with system integrators, technology providers, and implementation partners to ensure quality, accountability, and timely solution delivery.
• Establish and monitor key performance indicators (KPIs) related to Field Service Management performance, including:
  • Service response times
  • First-time fix rates
  • Work order completion
  • Technician utilization
  • Service execution efficiency
• Support enterprise governance, process documentation, and solution standardization to ensure consistency, compliance, and alignment with RTX transformation objectives.
• Mentor and develop team members while promoting collaboration, accountability, and continuous improvement across the Plan to Sustain organization.
• Ability to travel up to 30%.

Qualifications

• Typically requires a University Degree or equivalent experience and a minimum of 14 years of prior relevant experience, or an Advanced Degree in a related field and a minimum of 12 years of experience.
• Minimum 10 years of experience in Field Service Management, Aftermarket operations, service delivery, ERP systems, or related business transformation initiatives, with expertise in leading large-scale ERP implementations and enterprise system integrations.
• Experience with Field Service Management processes, including service order management, technician scheduling, dispatch, field service execution, and service completion.
• Experience collaborating cross-functionally with stakeholders such as Digital Technology and business operations, to define requirements, deliver integrated enterprise solutions, and influence senior executives and stakeholders effectively.
• Experience in conflict resolution, stakeholder management, and performance management.

Requirements

• Proven expertise in implementing SAP S/4HANA Service Management, SAP Field Service Management, or comparable enterprise Field Service Management solutions, with integration capabilities for ERP, CRM, inventory management, and finance systems.
• Strong knowledge of SAP S/4HANA processes, including service order processing, service contracts, service execution, maintenance, and logistics, combined with familiarity with SAP implementation methodologies such as SAP Activate and Agile delivery.
• Extensive experience in Aerospace and Defense Aftermarket operations, including field maintenance, technical support, repair services, and customer service delivery, along with field service scheduling, resource optimization, and digital service execution.
• Demonstrated success in supporting enterprise process harmonization across multiple business units and regions, while leading organizational change management, business readiness, and adoption activities during large-scale technology transformations.
• Strong understanding of process governance, operational performance metrics, and continuous improvement methodologies, with a proven ability to work with system integrators, technology vendors, and distributed implementation teams.

Benefits

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages such as pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program