[Hiring] Regional Field Service Manager @Danaher Corporation

Role Description

The Regional Field Service Manager for Leica Biosystems is responsible for leading an assigned team of Field Service Engineers to deliver an exceptional customer experience, strong service execution, equipment uptime, and consistent business results across the region.

• Drive customer satisfaction and service execution by ensuring timely, high-quality service calls, installations, and escalation resolution, with a strong focus on first-time fix and equipment uptime.
• Lead, develop, and retain a high-performing team of Field Service Engineers by setting clear expectations, driving accountability, coaching performance, and strengthening technical capability.
• Partner closely with Sales, Applications, and Service Coordination to resolve customer needs, retain base business, support successful installations, and identify opportunities for continued growth.
• Own regional service performance through Daily Management, KPI review, and corrective actions that improve customer experience, service quality, response time, and productivity.
• Drive timely resolution of customer escalations, using customer and service data to understand root causes, prevent recurring issues, and improve overall service performance.
• Build strong cross-functional partnerships across Technical Assistance, Service Operations, and Logistics to ensure seamless customer support and effective field execution.
• Drive continuous improvement through the Danaher Business System, including Kaizen, problem solving, and other DBS tools, to improve service quality and operational performance.

Qualifications

• Bachelor’s degree with 6+ years of experience in Field Service, Customer Support, or a similar service organization.
• 3+ years of people leadership experience, including experience leading customer-facing or field-based teams.
• Demonstrated experience managing customer escalations, service delivery, and cross-functional partnerships.

Requirements

• This position requires up to 75% flying and/or driving travel, which may potentially include overnight stays, travel on short notice, and for extended periods. Travel will primarily be domestic but may occasionally be international.
• Must have a valid driver’s license with an acceptable driving record.
• Ability to regularly lift, move, slide, raise, and/or place up to 50 lbs. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.

Benefits

• Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
• Eligible for bonus/incentive pay.
• Flexible, remote working arrangements for eligible roles.