[Hiring] Field Service Analyst @Cox Enterprises

Role Description

NextGear Capital, a Cox Automotive company, is hiring a Field Service Analyst. The Field Service Analyst is responsible for conducting and delivering physical audits and results for NextGear Capital’s Risk organization while supporting the client-facing Operations team members who manage NextGear Capital’s portfolio of dealer accounts. This position requires a curious and composed professional who demonstrates the ability to deliver exceptional customer service while assessing the risk of a client’s business health by conducting physical and financial audits.

• A strong ability to assess risk through the understanding of sales documentation, physical inventory audit results, and identifying concerning behaviors of the dealership staff.
• Responsible for delivering results in written, visual, and sometimes verbal form to Operations, Risk, and Senior Leadership.
• Interact with clients to resolve outstanding audit items such as missing financial information and missing inventory.

Responsibilities

• Once on-site, quickly establish rapport with dealers to achieve a comprehensive risk assessment.
• Investigate, observe, and document dealership processes and practices and identify risks.
• Inspect collateral through lot and title audits and determine dealers’ equity and business health for underwriting purposes.
• Verify inventory in market share conversion of $500,000+ to mitigate risk while growing the NextGear Capital portfolio.
• Present a summary of findings to the dealer and take appropriate next steps such as re-educating dealers on contract requirements, reviewing inventory trends, collecting payments, and obtaining additional documentation as needed.
• Assist Recovery team with repossessions by collecting collateral keys from the dealer, securing collateral inventory, arranging transportation of collateral to auction, and monitoring daily funding receivables from the dealership.

Qualifications

• Bachelor’s degree in finance, Business Administration, or related field with 2+ years of experience in the auto industry or related field. The right candidate may have 4 years’ experience in a related field in lieu of a degree.
• 1-2 years audit/inspection experience preferred.
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook).
• Must be able and willing to travel Regionally on short notice 75% of the time.
• Must have a valid driver’s license.
• Audit/inspection experience.

Requirements

• This role requires extensive travel throughout the assigned territory and may include travel to neighboring territories based on operational needs.
• Company vehicle and fuel card provided.
• Work is performed primarily outdoors in all types of weather conditions and in accordance with company safety policies.
• Air travel may be possible 10% of the work month.
• Cell phone and Laptop provided.
• To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position.
• Possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations.
• Seven paid holidays throughout the calendar year.
• Up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.