[Hiring] Senior Implementation Manager @Euna Solutions

Role Description

The Senior Implementation Manager is responsible for guiding clients through the full implementation and onboarding lifecycle for Euna Grants. This individual brings deep grants knowledge, a strong technical foundation, and a genuine curiosity for how AI and emerging tools can improve the way work gets done - for both our clients and our team.

• Lead discovery, configure systems, deliver trainings, manage cross-functional relationships.
• Help clients connect their grants management goals to the capabilities of Euna Grants.
• Understand the public sector grants landscape and translate that knowledge into practical implementation work.
• Operate independently across a portfolio and take on a leadership role within the team.
• Embed AI into daily work processes.

Qualifications

• BA/BS degree or equivalent work experience.
• 4+ years of Customer Success, implementation, or account management experience (Implementation Manager); 8+ years (Senior Implementation Manager).
• Working knowledge of grants management — including grant types, funding compliance requirements, and reporting obligations.
• Demonstrated technical acumen: comfort configuring software and understanding data relationships.
• Enthusiasm for AI tools and a track record of embedding technology into daily workflows.
• Extensive experience training or teaching clients in a virtual environment.
• Strong communication skills across written, verbal, and visual formats.
• Ability to manage multiple complex projects and competing deadlines simultaneously.
• Strong analytical and documentation skills, particularly in requirements gathering and configuration work.
• Ability to work independently while remaining a reliable, collaborative team member.
• Comfortable in a fast-paced, evolving environment; adaptable and professionally resilient.
• Strong attention to detail; organized and consistent in follow-through.

Requirements

• Direct experience working in or with state, county, or municipal government in a grants capacity.
• Familiarity with federal grant programs (CDBG, ARPA, HUD, EPA, or similar).
• Experience with grants management systems (GMS), financial management platforms, or public sector ERP systems.
• Exposure to AI productivity tools (e.g., Copilot, Claude, ChatGPT) with demonstrated application in a professional context.
• Knowledge of data migration concepts or experience supporting SaaS implementation projects with integration components.

Benefits

• Hybrid work model — three days a week in the Oakville or Atlanta offices.
• Eunafier Days — an extra day off twice a year.
• Community engagement through time, donations, and shared expertise.
• Philanthropy Time — up to eight hours a year for causes that matter to employees.
• Opportunities for personal and professional growth through mentorship and development budgets.