[Hiring] Senior Engagement Manager @TBC Corporation

Role Description

The Senior Engagement Manager serves as a strategic partner to our clients, driving value through consultative engagement, operational excellence, and disciplined execution. This role is responsible for leading customer relationships, shaping solution delivery, and ensuring that every interaction reinforces trust, transparency, and successful outcomes.

• Provides project management leadership and oversight for implementations of Lyric products and solutions within the healthcare payor industry.
• Accountable for coordinating and managing implementation projects, ensuring ongoing support, preparing status reports, proactively triaging issues, derisking challenges, and escalating risks when necessary.
• Works closely with cross-functional teams—including implementation, Go-to Market, Product, Engineering, Analytics, and others—to configure, deploy, and drive adoption of products in alignment with client roadmaps.
• Consults with customers to deeply understand their business needs, documents requirements with precision, shapes and informs methodologies, leads course corrections when needed, and consistently demonstrates reliability and expertise.

Qualifications

• Bachelor’s degree in Business Administration, Health Informatics, Computer Science, or related field (or equivalent experience).
• Minimum of five (5) years of IT project management experience, including at least four (4) years in software implementation.
• Minimum of three (3) years of healthcare experience preferred, ideally in a payor environment with exposure to claims processing and payment operations.
• Travel: 20–25%.

Requirements

• PMP certification preferred.
• Proficiency in MS Office Suite (Project, Visio, PowerPoint, Word, Excel).
• Experience with Jira/Confluence, Smartsheet, Salesforce (preferred).
• Strong track record in conflict resolution, resource allocation, and prioritization.
• Proven ability to lead multiple, highly visible implementation projects.
• Expertise in SDLC-based project management and deployment environment.
• Strong foundation in project management principles, processes, and methodologies.
• Ability to identify process gaps and implement improvement.
• Skilled in scope management, risk/issue management, and expectation setting with stakeholders.
• Effective communication and presentation skills for both client-facing and internal engagement.
• Technical aptitude to understand and interpret complex information.
• Knowledge of product offerings, with the ability to connect solutions to client needs.
• Ability to assess complex situations, identify root causes, and develop effective, data-driven solutions to meet client needs.
• Strategic thinking and business acumen.
• Excellent written and verbal communication.
• Cross-functional collaboration and leadership.
• Loop execution discipline.
• Documentation and knowledge management.
• Change management and adaptability.
• Strong organizational skills; disciplined approach to data storage and knowledge sharing.
• Creative and agile in developing client-centric business solutions.
• Strong facilitation and stakeholder engagement, including active listening, probing questions, and forward-thinking problem solving.
• Strategic planning: aligning client goals with product and service offerings.
• Structured problem-solving and solution design, including root cause analysis and business impact assessment expertise.
• Proactive, adaptable, and execution-focused mindset.
• Advanced technical knowledge of healthcare IT systems.
• Demonstrated success driving product adoption and maximizing client value.

Benefits

• The US base salary range for this full-time position is: $104,368.00 - $156,551.00.
• The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location.
• Please note that the compensation details listed in US role postings reflect the base salary only, and do not reflect the value of the total rewards compensation.

Company Description

Lyric is the trusted leader in healthcare decision intelligence, combining responsible AI with clinical, payment, regulatory, and policy expertise to deliver transparent, auditable insights in milliseconds across real-time claims workflows. Lyric augments human decision-making so health plans can make faster, more accurate payments while maintaining full control. Today, Lyric supports 200 million lives, with nine of the top 10 U.S. health plans relying on its platform to reduce waste, improve efficiency, and support accurate payments.