[Hiring] Director of Engagement Managers @Clariti Cloud Inc.

Role Description

Join our mission to provide governments with exceptional experiences so they can do the same for their communities!

Reporting to the Head of Professional Services, the Director of Engagement Managers (Principal Engagement Manager) is Clariti's most senior client-facing delivery leader:

• Recognized thought leader, trusted executive advisor, and force multiplier for the broader Professional Services organization.
• Define how implementations are delivered and shape the frameworks the organization scales with.
• Mentor the next generation of Clariti delivery talent.

As a Director, Engagement Managers at Clariti, you’ll be accountable for:

• Strategic Delivery Leadership:
  • Own the end-to-end delivery of Clariti's most complex, highest-visibility engagements.
  • Articulate clear delivery vision and strategic priorities to align large, cross-functional teams.
  • Support continuously improving Clariti's repeatable delivery frameworks.
  • Anticipate risks and crises before they materialize.
• Executive Advisory & Stakeholder Management:
  • Serve as a trusted strategic advisor to senior client stakeholders.
  • Lead recurring executive steering committees and check-ins.
  • Anticipate stakeholders' agendas and potential objections.
  • Understand and manage the full spectrum of stakeholder interests.
• Delivery Excellence & Quality:
  • Champion a delivery culture grounded in structured, data-backed metrics.
  • Design systems and organizational structures for delivery teams.
  • Apply advanced process improvement principles.
  • Implement rigorous quality control processes.
  • Plan and prioritize resources across multiple concurrent engagements.
• Organizational Learning & Knowledge Leadership:
  • Build city personas, engagement playbooks, and scalable frameworks.
  • Surface customer insights that influence Clariti's product strategy.
  • Teach and develop the next generation of Clariti delivery talent.
  • Leverage network to recruit and hire strong delivery talent.
  • Consistently seek out new sources of knowledge and best practices.
• Reporting & Cross-Functional Contribution:
  • Provide regular reports and updates to the PS Director of Implementation and COO.
  • Engage senior leadership through planning cycles and presentations.
  • Contribute to Clariti's strategic planning by identifying new business opportunities.

Qualifications

• 12+ years of experience leading and delivering enterprise-level or government transformation engagements.
• Demonstrated track record of managing complex, high-risk, multi-stakeholder programs.
• Acknowledged thought leader within at least one prior organization.
• Experience designing and owning delivery frameworks at an organizational level.

Requirements

• Expert-Level Competencies:
  • Business Acumen: Sees and unlocks new business opportunities.
  • Financial Acumen: Own and manage engagement-level financial performance.
  • Communication: Holds the attention of large executive audiences.
  • Continuous Improvement: Identifies problems before they surface.
  • Customer Centricity: Intimately understands customer journey.
  • Executional Excellence: Designs organizational systems for high-quality output.
  • Functional Expertise: Recognized thought leader for delivery and implementation.
  • Planning & Organizing: Articulates clear strategic vision.
  • Problem Solving: Drives organizational alignment for solutions.
  • Stakeholder Management: Breaks down barriers across functions.
  • Teamwork: Cultivates collaborative environments.
• Deep expertise in project management and agile methodologies.
• Strong data literacy and ability to establish baselines.
• Familiarity with public sector or civic technology projects preferred.
• Ability to travel within the United States and Canada approximately 30-40%.

Benefits

• Competitive compensation packages.
• Well-deserved time off.
• Benefits to keep you and your family healthy.
• The base salary range for this role is expected to be between $195-235K CAD.

Things to Note

• Background checks: Comprehensive background checks required.
• Travel: Occasional travel for in-person meetings expected.
• Commitment to building an inclusive culture.
• Encouragement for candidates of all backgrounds to apply.