[Hiring] Senior Deployment Manager @UnitedHealth Group

Role Description

The Sr. Deployment Manager, AI & Product Office gets the office's AI-enabled products into use and keeps them improving, helping the Chief AI & Product Officer (CAIPO) drive Optum Health's enterprise AI-enabled product strategy, Agenix solutions portfolio, and product capability agenda. This role runs deployment into local teams, trains the people who use each product, and runs the cycle that turns what users see after launch into fixes that are measured.

This individual is accountable for adoption and measurable enterprise value:

• Whether each product is used
• Whether it keeps getting better
• Whether the next market can go live faster than the last

An AI product is not finished at launch: agents drift, workflows change, and the people using it see the problems first.

This is a job for a builder. The team is just starting, and you will help build it and shape how it innovates, at the highest level. The office is small today, and that is by design: its leverage is the enterprise AI investment it drives across Optum Health. You will use AI tools to generate training, capture feedback at scale, and track adoption without a person chasing it.

The AI & Product Office is building a small, cross-functional product team: product management, engineering, product design, service design, deployment, and clinical, working alongside care team members from each local market team. The team embeds with a local Optum Health market team to find problems with the people who do the work, then design, build, deploy, and measure the products that fix them. What the team learns in the first market is written down as the method for the next one.

You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Qualifications

• 7+ years of experience deploying technology, or launching new sites, services, or markets, in healthcare delivery settings
• Experience in the healthcare industry and/or within a large, complex, matrixed organization
• Has led the deployment of a new technology or the launch of a new site or market, and can say what adoption and outcomes looked like after launch
• Has designed and delivered training for frontline clinical or operational staff
• Uses AI tools in your own work today and has built with them: an agent, automation, or large language model tool you designed, built, and ran, at work or as a personal project
• Able to work at the enterprise level and at a single market's level, and to tell which one a given decision belongs to
• Demonstrated business acumen: tracks adoption and outcome measures and analyzes them with spreadsheets, SQL, or similar tools
• Strong writing: decisions, findings, and disagreements in this office are written down, so the writing is the work
• Proven ability to build relationships at all levels of the organization, earning trust with frontline staff, care team members, and market leaders
• Working proficiency in the tools this office builds with: GitHub and AI coding and agent tools
• Works as a senior individual contributor: owns hard problems end to end, working across functions to deliver them

Requirements

• Electronic health record implementation or training credentials, such as Epic
• Change management training or certification
• Experience deploying across multiple sites or markets and adapting to local differences
• Experience supporting an AI or machine learning product after launch
• Clinical or practice background, such as nursing, medical assistant, or practice management

Core Competencies

• Building with AI: uses agents and automation to do the job, not only to describe it
• Deployment planning and go-live execution
• Change management and stakeholder readiness
• Post-launch iteration and feedback loops
• Training design and delivery for frontline teams
• Adoption and outcome measurement
• Enterprise and market-level judgment
• Relationship building across care teams and operations

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.