[Hiring] Senior Consultant, EDI/Data Leader @Brown & Brown Insurance

Role Description

The Senior Data/EDI Consultant (SDC) will be responsible for key operational aspects for the National Employee Benefits Technology (EBTech) Department. A key area of focus for the SDC will be working with the configuration team's data/EDI and implementation architects, typically on high complexity customers. This includes mentoring of less experienced teammates to guide them in continuous process improvement and meeting quality expectations and production deadlines. In addition, the SDC will play a key role in EBTech benefits administration software platform implementations across projects, working with managers and implementation teams to ensure delivery of high quality and timely outcomes.

You will use your system development knowledge, health and welfare expertise and project management experience in implementing new customers and expanding current customer relationships. You will have the opportunity to grow your supervisory, project management, consulting, customer management, leadership, health and welfare knowledge, and business acumen. As an SDC you are responsible for ensuring that tasks are completed with high quality and timeliness.

How You Will Contribute

• Drives implementations.
• Applies expert benefits administration software implementation knowledge to run several projects at once with consistent, high-quality outcomes.
• Plans the work.
• Turns business needs into plans covering objectives, timeline, deliverables, budget, and quality standards for the whole project life cycle.
• Leads complex customers.
• Serves as principal project lead and drives results across EBTech, account teams, customers, and carriers.
• Owns the customer relationship.
• Keeps account teams and customers clear on tasks, deadlines, and timeline risks. Gives continuous status on new sites and renewals, and builds trusted-advisor relationships.
• Supervises and mentors.
• Builds teammate skills, reviews their work, and ensures individual and team tasks are done on time and accurately.
• Manages resources and escalations.
• Works with team leaders to secure the right people, and raises issues to leadership or the Director of Operations when customer expectations are at risk.
• Uses sound judgment on process, protocol, and quality standards in high-complexity situations, and represents EBTech professionally with outside parties.

Qualifications

• Expert knowledge of benefits administration software implementation, with hands-on EDI and data experience (HIPAA 834, carrier connectivity, system development).
• Project management experience leading multiple concurrent, high-complexity customer implementations (Smartsheet or similar).
• Health and welfare expertise, including enrollment, eligibility, and open enrollment cycles.
• Prior supervisory or team lead experience, including mentoring less experienced teammates.
• Customer-facing: comfortable owning communication, setting expectations, and escalating risks early.
• Can explain technical issues in plain language to non-technical partners.
• Direct Employee Navigator experience, or a similar benefits administration platform. (preferred)
• Zendesk or comparable ticketing experience. (preferred)
• Automation exposure (Power Automate, Power Query, scripting). (preferred)
• Experience with joint or multi-team projects. (preferred)

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Pay Range

$90,000 - $95,000 Annual

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.