[Hiring] Data Services Consultant @UKG

Role Description

UKG is seeking energetic, customer-focused individuals to partner in the implementation of UKG’s Suite of Products. As a Data Services Consultant II, you will be part of a growing, dynamic team responsible for the high-quality implementation of one of our core HRMS products. Qualified candidates are self-starters with exceptional organizational and problem-solving skills who are highly motivated to provide excellent customer service. Candidates will also possess a general knowledge of payroll and/or human resource concepts, data conversion expertise and comfortable working in a fast-paced, exciting environment.

• Schedule and host first contact meetings with customers.
• Outlining Implementation Overview and Expectations
• Collecting and validating relevant implementation information
• Navigate and collect legacy system reports
• Perform report gathering for people data, payroll balances and supporting reports for validation/tax purposes
• Understand the ETL (Extract, Transform, Load) tool basics & workflows
• Work closely with internal resources to ensure report gathering meets the required specifications
• Complete report gathering checklist in preparation for handoff to internal build team
• Track and document all required communication in central repository
• Provide customer and internal team support when critical data issues and/or data escalations arise
• Ensure all confidential employee information is maintained according to client needs and expectations
• Provide analytical and conversion expertise, as necessary
• Meet project task milestone and due dates for data extraction and transformation
• Track, manage, and resolve open project issues for items assigned
• Schedule and host follow-up meetings for final employee data extraction tasks
• Provide timely follow-up and resolution of open project-related items
• Work alongside customer and internal team to ensure data is clean and parsed in preparation of data load
• Conduct analysis and research to resolve issues identified during data conversion process
• Maintain data integrity and confidentiality during extraction and data preparation process

Qualifications

• French Speaking REQUIRED
• Experience in the implementation or support of HR, Payroll, and Benefits systems
• Professional experience in a customer service/customer support environment, advocating positive working relationships among internal project teams and external customers
• Advanced working knowledge of Microsoft Excel (Formulas, VLOOKUP, Pivot Tables)

Requirements

• Well-organized, with extreme attention to detail, self-directed individual to meet all required time frames and commitments
• Demonstrates willingness & aptitude to learn how to navigate various client source legacy systems
• Comfortable working in an environment in which business processes, tools, etc. are still being defined
• General understanding of HR and payroll tax reports
• Previous experience with client data mapping, translations, and data imports
• Experience and understanding in analyzing data, detecting anomalies, and data normalization

Benefits

• The pay range for this position is $58,700 to $83,700.
• The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location.
• In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation.
• Learn more about UKG’s benefits and rewards at UKG Benefits .