[Hiring] Senior Professional Services Consultant @BCC Software LLC

Role Description

The Senior Professional Services Consultant leads complex, high-risk, multi-product, or strategically important engagements for BCC Software customers. The role translates customer needs into technical solutions, manages delivery through customer acceptance, and strengthens the Professional Services team through mentoring and reusable delivery practices.

• Lead implementations, upgrades, migrations, integrations, and optimization projects from discovery through customer acceptance.
• Coordinate workstreams across internal teams, customers, and external partners.
• Advise customer technical and operational leaders.
• Clarify ambiguous requirements, document assumptions and acceptance criteria, and design and validate integrations and automated workflows for performance, scalability, security, reliability, and ongoing support.
• Estimate effort and plan staffing, milestones, testing, cutover, and handoff.
• Lead installation, configuration, integration, and data validation.
• Tailor customer training and documentation, and coordinate post-launch support.
• Manage delivery against the statement of work, project plan, budgeted hours, and customer commitments.
• Keep project and CRM records current, including status, forecasts, time, risks, technical configurations, decisions, and acceptance.
• Anticipate technical, operational, and commercial risks.
• Lead customer conversations about delays, technical limitations, or disputed scope, and coordinate recovery or escalation.
• Assess the impact of scope changes with Professional Services management and obtain required approvals before changing scope, schedule, budget, or commercial commitments.
• Diagnose complex issues and coordinate resolution with Technical Support, Product Management, Engineering, and customer teams.
• Reproduce suspected defects and document logs, test results, and customer impact.
• Turn recurring issues and enhancement requests into product requirements.
• Support pre-sales discovery, demonstrations, and proofs of concept.
• Review solution feasibility, dependencies, estimates, scope, and delivery risks before commitments are made, and flag additional service or product needs.
• Help validate software releases against customer workflows, upgrade readiness, and integration and performance needs.
• Maintain advanced knowledge of BCC Software products and relevant industry practices.
• Mentor Associate and Professional Services Consultants, review their solution and delivery plans, and provide technical feedback.
• Develop reusable implementation methods, checklists, and training materials.

Qualifications

• Bachelor’s degree in computer science, information systems, engineering, business, or a related field, or equivalent practical experience.
• Typically five or more years in software implementation, technical consulting, solutions engineering, data integration, or a similar customer-facing technical role.
• Demonstrated capability may substitute for years of experience.
• Proven success delivering complex customer engagements through acceptance, including solution design, estimation, scope and budget management, and risk mitigation.
• Advanced troubleshooting skills, including use of logs, system behavior, and data to isolate root causes.
• Deep expertise across multiple enterprise products or in a technical specialty relevant to BCC Software solutions.
• Advanced knowledge of enterprise environments, including Windows and Windows Server, permissions, application services, networking, and secure access.
• Experience with relevant data and integration technologies such as structured data, SQL, REST APIs, scripting, and SFTP.
• Strong communication, training, and facilitation skills.
• Ability to advise customer leaders, manage competing priorities, mentor colleagues, and coordinate teams without direct authority.
• Ability to follow company and customer requirements for confidentiality, information security, data handling, and remote access.
• Experience with mailing and postal operations, data quality, workflow automation, ETL, enterprise software, or BCC Software products is preferred.

Supervisory Responsibility

This position has no direct reports. The role provides technical guidance, mentoring, and project coordination.

Work Location

This position may be performed remotely, with occasional opportunities for onsite collaboration for employees in the Rochester, NY area. Periodic travel to customer sites may be required for implementations, consulting, and training.

Position Type and Expected Hours of Work

This is a full-time, exempt position with some scheduling flexibility. Employees must be available during core hours, Monday through Friday, 8:00 a.m. to 5:00 p.m. Evening or weekend work may be required.

Physical Demands

This office-based role requires extended sitting, frequent typing and writing, use of office equipment, and effective verbal and written communication. The role requires visual acuity for reading and computer work and may involve occasional standing, walking, bending, reaching, or lifting office supplies or small equipment. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

AAP/EEO Statement

BCC Software provides equal employment opportunity to all individuals regardless of age, race, color, creed, religion, ancestry, sex (including pregnancy, childbirth or related medical conditions), gender, sexual orientation, gender identity or expression (including transgender status), national origin, veteran or military status, marital status, genetic information, physical or mental disability, familial status, reproductive health decisions, status as a victim of domestic violence, or any other basis protected by applicable laws and regulations. Further, the company takes affirmative action to ensure that all applicants and employees are treated without regard to any of these characteristics during the application process and/or employment. Discrimination of any type will not be tolerated.