[Hiring] Release and Deployment Manager @KPMG India

Role Description

In this role, you will coordinate the release and deployment of application updates across our value chains. You will act as an experienced member of a firm wide team, using multiple communication channels for close collaboration. You’ll need to have passion for delivery best in-class service through rigorous process adherence and governance.

• Utilising the service transition governance framework and transition processes to assure the release and deployment of quality products.
• Ensure ITSM and release process is integrated into the wider EWT processes and governance.
• Ensuring projects/programs are held accountable and responsible for business and operational readiness.
• Consulting with the project/program managers, wider EWT IT teams and suppliers to plan, execute and manage deployment of new or changed services.
• Chairing and facilitating service transition meetings – Operational readiness reviews, go/no go meetings - with project/program teams, suppliers and internal teams.
• Collating service acceptance and operational readiness criteria from impacted stakeholders to ensure readiness & acceptance of services into steady state operation as appropriate.
• Controlling the set of service acceptance criteria and operational readiness criteria, ensuring it is maintained and is current.
• Highlighting risks and issues relating to deployment of the new/changed services and ensuring these are owned by the project/program and mitigation plans are produced.
• Delivering accurate and timely reporting to the Service Management team for management consumption.
• Contributing to improving the overall release and deployment process and procedures.
• Responsible for driving continual service improvement within release and deployment.
• Ensure residual project risks are sufficiently resolved or transferred to Service Ownership before closure of projects.
• Navigating the complexity of operational service models and process, support delivery by speeding up the execution of processes where necessary.
• Defining clear and linear communication plans for service stakeholder engagement.
• Maintaining and monitoring the progress of any service transaction: change, configuration, test, release & deployment of any associated service asset.

Qualifications

• Strong Customer Service Management experience and skills.
• ITIL Foundation certification as a minimum – ITIL Service Transition desirable.
• Strong Change, Release and Service Asset & Configuration Management experience.
• Strong supplier and stakeholder management skills.
• Strong communication, influencing and analytical skills.
• Working knowledge and understanding of Service Introduction.
• Good technology insight with a full appreciation of how technology can enable positive business change.
• Experience in software project and release management.
• Solid experience of Project / Release / Issue management environments & methodologies.
• High level of organization with the ability to balance multiple priorities.
• An ability to be highly collaborative, with a strong ability to work through issues to find solutions.
• An ability to collaborate with architects and developers to define solutions and deliverables and resolve technical solutions.
• An ability to stay current on technology and industry advancements and best practices.
• Ability to be highly effective as a remote employee on a distributed team and contribute to an inclusive, open, and collaborative workplace.
• Proven written and verbal communication skills.