[Hiring] Regional Managed Services Lead - Intelligent Automation @Roboyo
Feb 21, 2025 - Roboyo is hiring a remote Regional Managed Services Lead - Intelligent Automation. 💸 Salary: unspecified. 📍Location: USA.
Role Description
As a Regional Lead, you will drive the success of the Managed Services team in your region by ensuring exceptional remote-based support for mission-critical applications and technology. This includes leading the team, optimizing service delivery, and maintaining high client satisfaction. Additionally, you will play a key role in collaborating with the sales team on proposals, GTM (Go-To-Market) strategies, and promoting our Managed Services offerings to potential clients.
This hands-on management position requires technical expertise, leadership skills, and a strong commercial mindset to both support existing clients and drive new business opportunities.
Key Responsibilities:
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Service Delivery & Operations:
- Manage service delivery engagements, ensuring operational excellence and efficiency.
- Ensure all SLAs and internal processes are met and continuously optimized.
- Plan workload for Service Management and Projects to align with business goals.
- Oversee demand management, ticket prioritization, and escalation handling.
- Identify and mitigate risks and issues within Managed Services operations.
- Manage functional and technical resources, ensuring continuous training, certifications, and professional development.
- Participate in governance meetings, preparing materials and reviewing service reports with customers.
- Provide expertise, guidance, and support during client onboarding and service transition.
-
Business Growth & Sales Collaboration:
- Work closely with the sales team on proposals, GTM strategies, and expanding Managed Services offerings.
- Serve as a trusted advisor, helping clients understand how our services drive value.
- Actively promote and sell the Managed Services team and solutions to new and existing clients.
- Identify business opportunities and contribute to revenue growth within the region.
- Support contract renewals, upselling, and expanding services within client accounts.
-
Leadership & Team Development:
- Lead and mentor a high-performing Managed Services team.
- Drive a culture of continuous improvement, innovation, and excellence.
- Develop a resource strategy, ensuring optimal capacity and utilization.
- Establish best practices for team building, knowledge sharing, and career growth.
Qualifications
- Bachelor’s degree in Computer Science, Business, or related field (or equivalent experience).
- 10+ years of relevant IT experience, including support, implementations, and continuous improvement.
- 7+ years in Service Delivery Management, supporting application end-users in a corporate environment.
- 7+ years of Project Management or similar experience leading teams of software engineers, developers, and consultants.
- Proven experience in business development, sales collaboration, and GTM execution.
- Functional and technical expertise in multiple Intelligent Automation modules.
- Expertise in ITSM, including implementation, configuration, development, and administration.
- Strong leadership, negotiation, and team management skills.
- Experience leading remote and offshore teams.
- Previous experience with Intelligent Automation, SaaS, or related vendor products is a strong plus.
- Prior experience in technical support or technical consulting.
- The ideal candidate must be based in the US and authorized to work without visa sponsorship.
Benefits
- Health, Dental & Vision Insurance
- 401k matching
- Unlimited vacation policy
- Monthly cell phone & internet reimbursement
- Employee referral program
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Feb 21, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
