[Hiring] Managed Services Engineer @Roboyo

Mar 20, 2025 - Roboyo is hiring a remote Managed Services Engineer. 💸 Salary: unspecified. 📍Location: Mexico.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are seeking a Managed Services Engineer to join our Managed Services team and work with our clients to deliver high-quality solutions.

Ensure prompt ticket follow up and action for L2 issues, ensuring active work toward resolution while time counting and prompt response to stop clock when need input or action from client; ensure clear info in all tickets and knowledge base update after ticket closure.
Use your data analytics skills to analyze the automated business processes of our clients and identify and eliminate potential “troublemakers” before they become problems.
Technically extend, improve, and customize automation solutions while maintaining close and regular contact with our clients.
Collaborate with L1 support and development teams to address complex technical challenges.
Conduct routine maintenance checks on existing automations to ensure optimal performance.
Coordinate operations and maintenance activities for large client accounts.
Test and optimize the software design, code, and reusability of our automation artifacts.
Apply and further develop best practices for developing automation solutions.
Provide clear and concise communication to end-users and stakeholders regarding issue resolutions and maintenance schedules.
Consult, provide expertise, guidance, and participation during the Onboarding and Service Transition of clients.

Qualifications

Minimum of 1-2 years of experience in automation.
Strong analytical and problem-solving skills, with the ability to think critically and creatively.
Excellent communication and interpersonal skills, with the ability to work effectively independently and in a team environment.
Experience in programming IT solutions, preferably with .NET, C#, VBA, Java, Powershell or Python.
Experience with UIPath and RPA, any additional OCR/IDP knowledge is a big plus.
Good communication skills and social competence for strong customer relationships.
Enthusiasm for new automation and digitization topics, such as AI and IDP.
Understanding of the full software development lifecycle.

Requirements

Experience with automation technologies (RPA, Blue Prism, Automation Anywhere, etc.) of great advantage.
Experience with Databases, SQL, and data visualization tools such as Tableau and Microsoft PowerBI.
Experience in process consulting.
Experience in IT support or IT projects.
Understanding of service management.

Benefits

An exciting and positive work environment where you are valued.
Recognition for individual and team success.
An attractive compensation package.
Individual development plan with career coaching.
Private health insurance.
Join a market-leading firm in one of the fastest-growing industries to pioneer the next generation of automated technologies.
Tailored development plan with career coaching.
Regular feedback – we value your opinion, and we appreciate new ideas.
International career and project opportunities.
Deepen your working knowledge of intelligent automation through our structured training courses.

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: Mexico
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Managed Services Engineer @Roboyo

Software Development

Salary 💸 unspecified	Remote Location Mexico
Job Type unspecified	Posted Mar 20, 2025

️

📍	Be aware of the location restriction for this remote position: Mexico
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.