[Hiring] Project Manager @CodeRoad

Role Description

Project Manager

Engagement Type: Contractor (2-Month Project | Target Start: Jan, 4th)

Key Responsibilities

• Manage Client Communications & Engagement:
  • Serve as the primary point of contact for North American automotive dealerships, maintaining clear and consistent communication throughout product updates, package migrations, and implementation activities.
• Coordinate Product Changes & Client Notifications:
  • Prepare and send client communications explaining upcoming package transitions, product changes, configuration updates, and relevant impacts, ensuring dealerships are informed throughout the process.
• Gather Client Feedback & Confirm Product Alignment:
  • Proactively contact dealerships to verify that products, services, and configurations meet their expectations and business requirements. Collect feedback, identify concerns, and coordinate any necessary follow-up with internal teams.
• Facilitate Internal Information & Requirement Gathering:
  • Obtain answers to outstanding questions from dealerships, clarify client requirements, and coordinate with internal technical and implementation teams to ensure accurate and timely responses.
• Track Client Responses & Follow-Up Activities:
  • Monitor client confirmations, pending responses, outstanding questions, and approval requirements. Maintain accurate records and proactively follow up to keep transitions and implementations on schedule.
• Coordinate Cross-Functional Delivery:
  • Work closely with Team Leads, Professional Services Engineers, QA Specialists, and other stakeholders to communicate client expectations, track progress, escalate blockers, and ensure alignment between client needs and technical execution.
• Ensure Smooth Client Transitions:
  • Coordinate post-change confirmations, document client feedback, and ensure unresolved issues are properly communicated and handed over to the appropriate internal teams.

Qualifications

• Client-Facing Experience: 2+ years of experience in project coordination, account management, customer success, client services, or a similar customer-facing role, preferably within technology, software implementation, or automotive environments.
• Exceptional Communication Skills (C1/Fluent English): Excellent written and verbal English proficiency, with the confidence to communicate directly with North American dealership clients, conduct follow-up calls, explain product changes, and manage expectations across US East/West Coast time zones.
• Project Coordination & Organization: Ability to manage multiple client accounts, communication workflows, deadlines, pending responses, and follow-up activities simultaneously while maintaining accuracy and consistency.
• Technical & Product Understanding: Ability to understand software products, CRM platforms, website configurations, package structures, and implementation workflows well enough to communicate changes clearly to non-technical stakeholders. Previous automotive software experience is a plus.
• Workflow & Productivity Tools: Strong proficiency with Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams) and project management or ticketing platforms such as Smartsheet, Jira, or similar tools.
• Cross-Functional Collaboration: Demonstrated ability to coordinate across different departments, obtain information from technical teams, manage dependencies, and ensure that client questions and concerns reach the appropriate stakeholders.
• Ownership & Problem-Solving: Proactive, detail-oriented, and accountable, with the ability to identify communication gaps, follow up on unresolved matters, anticipate potential blockers, and ensure commitments are fulfilled.

Benefits

• USA Contractor / 100% Remote
• Competitive Pay (USD)
• Holidays Off & Paid Time Off
• Health insurance assistance program
• Opportunity to work with high-growth US-based companies and cutting-edge tech stacks.