[Hiring] Professional Services Team Lead @CodeRoad

Role Description

Professional Services Team Lead

Engagement Type: Contractor - (2-Month Project)

Key Responsibilities

• Lead & Mentor Professional Services Engineers:
  • Provide day-to-day technical leadership, mentorship, and guidance.
  • Foster continuous improvement, technical excellence, accountability, and delivery autonomy across the team.
• Oversee VinSolutions Package Management & Migration:
  • Lead the review of existing client packages.
  • Identify equivalent offerings within updated product structures.
  • Execute package transitions while ensuring service continuity and configuration accuracy.
• Drive End-to-End Client Implementations:
  • Oversee and support new client deployments, account configurations, platform setups, and website launches.
  • Base actions on tailored business requirements and item-chain management specifications.
• Ensure Technical Quality & Delivery Excellence:
  • Establish and maintain quality standards for package migrations, platform configurations, and client deployments.
  • Oversee validation processes, troubleshoot complex issues, and serve as the primary escalation point for critical technical challenges.
• Optimize Platform & Operational Workflows:
  • Oversee operational processes leveraging Salesforce (SFX), data mapping tools, and specialized automotive utilities.
  • Improve efficiency, consistency, and implementation accuracy.
• Bridge Client & Technical Stakeholders:
  • Lead technical communications with North American clients and internal stakeholders.
  • Translate business requirements into actionable implementation plans and configuration roadmaps.
• Drive Documentation & Knowledge Sharing:
  • Ensure the development and maintenance of technical specifications, deployment workflows, package migration procedures, integration documentation, and onboarding guides.
  • Promote consistency and knowledge transfer.

Qualifications

• Proven Professional & Leadership Experience:
  • 3+ years of hands-on experience in professional services, client-facing software implementation, technical application support, or systems configuration.
  • At least 1 year of team leadership, mentoring, or technical supervision experience.
• CRM & Operational Tooling Expertise:
  • Practical experience with Salesforce (SFX), advanced data handling and spreadsheet tools, data mapping processes, and specialized operational utilities.
  • Experience with automotive dealership software is a strong plus.
• Web Architecture & Systems Foundation:
  • Solid understanding of web technologies (HTML, CSS, JavaScript), relational databases (SQL/MySQL), internet protocols (HTTP/HTTPS, REST, FTP, DNS), server infrastructure, and deployment configurations.
  • Hands-on QA and some experience developing automations is a plus.
• Technical Ownership & Problem-Solving:
  • Ability to manage complex implementations, prioritize competing workloads, identify operational risks, and make sound technical decisions.
  • Maintain accountability for team deliverables.
• Agile Delivery Mindset:
  • Familiarity with Agile/Scrum methodologies, ticketing workflows (e.g., Jira), and collaborative engineering processes.
• Advanced English Communication (C1):
  • Excellent verbal and written English communication skills.
  • Confidence to lead technical discussions, manage escalations, and coordinate directly with North American clients and engineering teams across US East/West Coast time zones.
• Coaching & Continuous Improvement:
  • Ability to develop team capabilities through constructive feedback, knowledge sharing, structured problem-solving, and a coaching-oriented leadership approach.

Benefits

• USA Contractor / 100% Remote
• Competitive Pay (USD)
• Holidays Off & Paid Time Off
• Health insurance assistance program
• Opportunity to work with high-growth US-based companies and cutting-edge tech stacks.