[Hiring] Project Manager @Luma Health

Role Description

We are seeking a highly organized, proactive, and empathetic Project Manager to join our Delivery team at Luma. In this role, you will act as the central point of contact for our customers during implementation, ensuring a seamless and impactful experience without stepping into solution design or technical architecture.

Your primary responsibility is to drive successful project execution from kickoff through go-live and transition. You will work in close partnership with our Solution Consultants to ensure the delivery of value-driven solutions that align with our customers’ goals.

Your focus will be on managing timelines, resources, risks, and stakeholder communication throughout the implementation lifecycle. You will lead customer engagements with clarity and confidence, proactively managing expectations, surfacing risks, and maintaining alignment across internal and external teams.

You are a strong relationship builder who knows how to facilitate cross-functional collaboration and guide stakeholders at all levels, including executive leadership.

Key Responsibilities

• Serve as the project owner and main customer liaison throughout the implementation process, ensuring clear communication and alignment from kickoff through post-go-live support.
• Partner with Solution Consultants and Technical teams—without leading design—to ensure the customer receives a solution aligned with their business needs.
• Manage project scope, timeline, milestones, and risks, ensuring on-time, high-quality delivery of the Luma platform.
• Drive effective stakeholder engagement across internal teams (Sales, Customer Success, Engineering, and Product) and customer organizations.
• Proactively identify and resolve project blockers, escalate issues as needed, and keep all parties informed with regular status updates and reporting.
• Lead project meetings and customer touchpoints, fostering strong relationships and high levels of customer satisfaction.
• Champion delivery process improvements and help evolve project management frameworks to enable scalable and repeatable success across customer engagements.
• Ensure alignment with standard methodologies, delivery processes, and documentation protocols.

Qualifications

• Proven track record of delivering complex enterprise implementations, ideally in healthcare or other regulated industries.
• Exceptional communication, facilitation, and relationship-building skills across technical and business audiences.
• Comfortable leading multiple projects simultaneously with a high degree of autonomy.
• Adept at navigating ambiguity and bringing clarity through structured planning and execution.
• Strong problem-solving skills focused on removing delivery roadblocks (not designing solutions) and keeping projects on track.
• Familiarity with implementation best practices and lifecycle management for SaaS platforms.
• Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of partners.
• Strong communication skills, both written and verbal; able to optimally develop materials that are appropriate for the audience.
• Bachelor's Degree or related field.

Requirements

• Experience working in a growing start-up.
• Experience working in healthcare.

Benefits

• Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs.
• Work Life Balance.
• Flexible Time Off.
• Wellness Programs.
• Discounted Perks.
• 401(k) and Company Equity.