[Hiring] Project Manager, Professional Services @Harness

Role Description

At Harness, our Project Manager, Professional Services own the customer’s success from onboarding through implementation and adoption. You’ll be the trusted advisor and primary owner for a portfolio of accounts, driving customers to full value realization on the Harness platform, program-managing their implementation, and keeping their engineering, security, and executive teams aligned every step of the way. This is a technical, customer-facing role for someone who’s equally comfortable running a delivery plan and talking CI/CD with a platform engineering team.

• Own the end-to-end customer journey, from onboarding and implementation through adoption and value realization, as the primary point of contact for your accounts.
• Build and execute customer success plans that tie Harness capabilities to each customer’s business goals, and track measurable progress against them.
• Program-manage multi-workstream implementations: roadmap, milestones, scope, resourcing, and risk, coordinating Harness and customer teams throughout.
• Lead the engagement cadence: weekly status, proactive risk management, and clear communication, owning next steps rather than waiting for them.
• Drive product adoption and customer health, spotting risks early and resolving them with urgency.
• Run executive business reviews that showcase ROI and open the door to deeper adoption.
• Maintain clean project and delivery hygiene across your portfolio.

Qualifications

• 5+ years in Customer Success, Technical Account Management, Program Management, or Professional Services delivery in a SaaS environment.
• Harness CI/CD/Platform certification and a strong working knowledge of modern DevOps practices.
• You can hold your own with CI/CD, security, and platform engineering teams.
• Proven track record driving product adoption and customer outcomes in complex, technical environments.
• Demonstrated project-management skill leading multi-workstream software implementations.
• Proficiency with CRM, customer success, and project-management tools (Salesforce, Gainsight, Jira, and similar).
• Strong relationship-building at both executive and technical levels, with sharp analytical and communication skills.
• B.S. in Computer Science, Engineering, or a related technical field, or equivalent experience.

Requirements

• Remote within Central Timezone (in the United States).

Benefits

• Competitive salary.
• Comprehensive healthcare benefits.
• Flexible Spending Account (FSA).
• Flexible work schedule.
• Employee Assistance Program (EAP).
• Flexible Time Off and Parental Leave.
• Monthly, quarterly, and annual social and team building events.
• Monthly internet reimbursement.