[Hiring] Project Leader @Helprise

Role Description

We are looking for an experienced Project Leader (based in Poland) to support the deployment of a new Consumer Complaints platform across multiple international markets. The role will focus on coordinating market-specific deployment activities, ensuring alignment with legal, regulatory and business requirements, and supporting local teams throughout the transition.

You will play a key role in driving change, ensuring operational readiness and preparing markets for a smooth transition to a future central operating model.

• Coordinate the deployment of the Consumer Complaints platform across approximately 20 markets.
• Lead market-facing deployment activities, including local process mapping and coordination with relevant stakeholders.
• Establish compliant local operating processes in alignment with legal, privacy, regulatory and business requirements.
• Ensure alignment between local, regional and central processes.
• Support markets in achieving operational readiness for product quality complaint reporting and consumer complaint handling.
• Ensure consumer contacts and complaints are properly managed and documented throughout the deployment.
• Facilitate collaboration between local teams and central functions, driving effective communication and knowledge sharing.
• Support change management activities and identify opportunities for process improvements.
• Prepare markets for the transition to the future business-as-usual (BAU) operating model.

Qualifications

• Proven experience in project management, particularly in market-facing deployment activities.
• Strong stakeholder management and facilitation skills.
• Experience in customer service, customer care or consumer-facing service operations.
• Knowledge of consumer complaint handling and case management systems.
• Understanding of privacy, compliance and regulatory requirements.
• Experience working in multilingual and multi-market environments.
• Experience in process improvement initiatives.
• Familiarity with AI-supported tools and openness to using new technologies.
• Excellent written and verbal communication skills.
• A proactive, independent and solution-oriented approach, with a strong sense of ownership and accountability.
• Ability to drive collaboration and lead teams remotely.
• Confidence in challenging the status quo and identifying alternative solutions.
• A can-do attitude and a strong focus on delivering tangible results.

Benefits

• Flexible Work Arrangements: Offer adaptable schedules to maintain work-life balance.
• Attractive Rewards System: Recognize commitment and effort with generous rewards structure.
• Sport Card Benefit: Encourage fitness and wellness with access to multiple sports facilities.
• Private medical care: Prioritize employee health with private world-class medical care.
• Life Insurance: Ensure financial security and preparedness for the future with a robust life insurance plan.
• Employee Referral Program: Recognize talent acquisition contributions with a rewarding referral program.