[Hiring] Programs Manager @Parrot Drones

Role Description

As Parrot continues to expand in North America, we are seeking a technically strong, customer-savvy Programs Manager to support the complete lifecycle of customer programs across the region, from pre-sales engagement, tender acquisition, evaluation through deployment, sustainment, and continued program development.

The Programs Manager, North America leads regional field-program execution and manages the team of Field Executives. The role turns commercial priorities into coordinated demonstrations, program acquisitions, evaluations, deployments, training, troubleshooting, sustainment & program management ensuring customer/end user operational readiness and consistent execution across the United States and Canada.

Key Responsibilities

• Team Leadership & Program Execution
  • Lead, coach, and develop the regional team of Field Executives, setting priorities, standards, objectives, and accountability.
  • Allocate field resources based on strategic value, urgency, complexity, customer commitments, and geographic coverage.
  • Own the regional execution calendar and deployment lifecycle, from site readiness and configuration through tech days, training, acceptance, adoption, and sustainment.
  • Maintain visibility on program objectives, stakeholders, milestones, risks, blockers, commitments, and next steps; provide concise leadership updates.
  • Ensure Field Executives are prepared before each engagement and complete required documentation and follow-up afterward.
• Customer Readiness, Training & Sustainment
  • Ensure continuity from pre-sales technical engagement through evaluation, deployment, adoption, sustainment, expansion, and renewal.
  • Own the regional training framework, including needs analysis, end-user and instructor plans, train-the-trainer activities, qualification tracking, refresher training, and proficiency follow-up.
  • Maintain end-user maps covering agencies, units, locations, roles, contacts, product allocation, training status, and proficiency.
  • Build sustainment plans covering fleet readiness, firmware and configuration awareness, usage, recurring training, and customer ownership.
  • Establish escalation and troubleshooting processes with clear severity, ownership, evidence requirements, response targets, customer communication, routing, and closure criteria.
• Cross-Functional Coordination
  • Partner with Defense and Public Safety / Enterprise Sales while preserving Sales ownership of relationships and commercial outcomes.
  • Coordinate with channel and training partners to ensure role clarity, execution quality, and a consistent customer experience.
  • Engage SDK & Solutions for integrations and solution architecture, and Support for escalations, RMAs, repairs, and reactive case resolution.
  • Manage first-line field troubleshooting through disciplined diagnosis, log capture, reproduction steps, workaround documentation, and escalation when required.
  • Capture voice-of-customer feedback and translate field observations into product, training, documentation, and process improvements.
• Programs Documentation Ownership
  • Create, standardize, approve, version-control, and continuously improve the Programs documentation suite.
  • Maintain deployment packages including customer contacts, mission scope, fleet and software baselines, readiness checks, training plans, end-user maps, support paths, acceptance criteria, field notes, closeout reports, and sustainment plans.
  • Maintain a centralized repository and naming convention, retire obsolete versions, and incorporate lessons learned into checklists, training modules, troubleshooting guides, escalation workflows, and playbooks.

Qualifications

• Bachelor's degree or equivalent practical experience in aviation, engineering, program management, public safety, defense, technology, or a related field.
• 7+ years of relevant experience in UAS, defense, public safety, technical programs, field operations, customer success, or complex technology deployment.
• 3+ years of people-management or team-leadership experience, preferably with geographically distributed personnel.
• Experience managing evaluations, deployment programs, training, sustainment, escalations, and technical troubleshooting.
• Strong understanding of UAS operations, mission workflows, government or enterprise end users, and technical support processes.
• Excellent program management, communication, prioritization, documentation, and executive reporting skills.
• Current FAA Part 107 Remote Pilot Certificate, or ability to obtain it within 90 days of hire.
• Ability to travel frequently across the United States and Canada.

Benefits

• Opportunity to work hands-on with advanced UAV platforms and software used in mission-critical operations.
• Broad ownership across the customer lifecycle, from pre-sales and field deployment through operational sustainment and program development.
• High level of autonomy and direct engagement with strategic customers and end users.
• Collaborative, innovative culture backed by a globally recognized drone technology leader.
• Competitive compensation and bonus structure.
• Flexible, remote-first working environment within the United States.