[Hiring] Program Manager @Veracity Ventures Inc.

Role Description

The Talent Transformation Program Manager will take end-to-end ownership of customer training and enablement programs for a select portfolio of strategic enterprise customers. This position serves as the primary point of accountability for ensuring that enterprise customers successfully utilize their Databricks training investments, achieve measurable learning outcomes, and identify opportunities for additional training and program expansion.

• Manage each customer's enablement journey, including:
• Learning strategy
• Program planning
• Delivery coordination
• Training utilization
• Stakeholder engagement
• Performance reporting
• Renewal or expansion opportunities
• Work closely with:
• Databricks account executives
• Solutions architects
• Professional services teams
• Instructors
• Curriculum teams
• Certification teams
• Training operations
• Ensure that customer training programs are delivered effectively and aligned with business priorities.
• This is a customer-facing, commercially oriented program management role requiring:
• Strong enterprise relationship management
• Technical understanding of data and AI platforms
• Executive communication
• Ability to operate independently in a fast-paced environment

Qualifications

• 8+ years of experience in program management, customer success, account management, or training.
• Demonstrated track record managing high-touch engagements with enterprise customers.
• At least 1 year of experience in data, analytics, artificial intelligence, or cloud technology.
• Proven ability to manage a portfolio of enterprise customers and coordinate outcomes across multiple teams.
• Ability to independently manage programs and move work forward without waiting for detailed direction.
• Strong commercial awareness and ability to identify opportunities and work with account teams to close them.
• Technical understanding sufficient to conduct credible discovery conversations about modern data and AI platforms.
• Understanding of data engineering, SQL, BI, streaming, data governance, machine learning, and generative AI.
• Executive presence and confidence engaging customer learning leaders and business sponsors.
• Experience leading customer kickoffs, executive discussions, and business reviews.
• Strong analytical and reporting skills, including the ability to communicate program performance through measurable data.
• Excellent written and verbal communication skills.
• Ability to provide timely follow-ups, communicate risks, and recommend solutions.
• Comfortable working in ambiguous environments and building new programs from the ground up.

Requirements

• This is a program management and customer enablement role. Candidates are not expected to deliver hands-on technical training.

Preferred Qualifications

• Experience working in a training, enablement, or learning services business.
• Experience in training sales, training delivery, or customer education programs.
• Experience managing enterprise learning and development initiatives.
• Experience with public-sector procurement and service delivery.
• Databricks certification.
• Willingness to obtain a Databricks certification within the first 90 days if not already certified.
• Experience using AI and automation to improve business operations and reporting.

How the Role Works with the Team

• A Customer Enablement Architect leads the commercial strategy and initial training agreement for each customer.
• Once the customer commits to a significant training investment, the Program Manager takes ownership of the enablement program.
• The Program Manager manages training delivery, utilization, customer engagement, expansion, and renewal activities.
• The role works independently while keeping the wider account and delivery teams informed through regular updates.

Ideal Candidate Profile

• Senior-level enterprise program manager with 8+ years of experience in customer success, account management, training, or program management.
• At least one year of exposure to data, analytics, AI, or cloud technologies.
• Strong candidates will have managed strategic enterprise customer relationships, owned complex customer programs, coordinated cross-functional delivery teams, and demonstrated the ability to turn customer engagement into measurable business outcomes.
• Experience in enterprise training, customer enablement, learning programs, or technology adoption initiatives is particularly relevant.
• The strongest candidates will combine:
• Enterprise customer program ownership
• Executive stakeholder management
• Training and enablement program delivery
• Commercial and account growth experience
• Data-driven performance reporting
• Technical familiarity with data, analytics, AI, and cloud platforms

This is a remote position.