[Hiring] Program Manager @Connect Service Solutions

Role Description

The PROGRAM MANAGER is accountable for the overall performance of assigned programs and portfolios, integrating client expectations, financial performance, operational execution, risk, resources, and cross-functional delivery across multiple projects and workstreams. This role sits within the Program Management function and serves as the primary program-level client relationship and outcome owner. The Program Manager establishes priorities, monitors portfolio performance, maintains revenue and margin visibility, identifies risk and unfavorable trends, and drives corrective action through the appropriate functional owners.

• Establish program priorities, performance expectations, milestones, resource needs, and cross-functional execution requirements across the assigned portfolio.
• Monitor project and program performance, identify unfavorable trends, and drive corrective action through the appropriate functional owners.
• Serve as the primary program-level client relationship owner, maintaining visibility into client expectations, satisfaction, commitments, risks, and emerging needs.
• Maintain alignment among clients, internal teams, contractors, architects, engineers, vendors, and other stakeholders at the program level.
• Provide operational leadership across Construction Management, Project Administration, Accounting, Solicitation/Procurement, Assistant Program Managers, and other supporting functions.
• Own program-level revenue, margin, forecast, backlog, cost exposure, and financial performance visibility.
• Maintain visibility into operational, financial, contractual, client, quality, safety, resource, and execution risks across the program.
• Maintain visibility into program workload, upcoming project starts, execution complexity, staffing needs, and capacity constraints.
• Review and use program dashboards, financial reports, schedule indicators, risk logs, backlog data, capacity information, client metrics, and other operational performance measures.
• Perform other duties as assigned.

Qualifications

• Knowledge of construction management principles, program management practices, and portfolio-level performance management.
• Knowledge of budgeting, cost control, revenue and margin forecasting, backlog management, and financial performance analysis.
• Knowledge of construction safety regulations, OSHA standards, quality assurance, quality control, and risk management practices.
• Knowledge of procurement processes, contract administration, subcontractor coordination, and vendor management.
• Knowledge of project scheduling methods, reporting systems, dashboards, and operational performance metrics.
• Knowledge of construction drawings, specifications, contractual requirements, and industry best practices.
• Ability to lead cross-functional teams through operational direction and accountability.
• Ability to manage complex construction programs and portfolios across multiple concurrent projects and workstreams.
• Ability to analyze operational, financial, contractual, client, quality, resource, and execution risks.
• Ability to communicate effectively with clients, executives, contractors, vendors, functional leaders, and project teams.
• Ability to make sound decisions under pressure and adapt to changing program demands and client priorities.
• Skilled in financial analysis, forecasting, performance reporting, and use of data to support operating decisions.
• Skilled in using Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Skilled in managing multiple projects, priorities, stakeholders, and cross-functional dependencies simultaneously.
• Skilled in continuous improvement, problem solving, and translating performance data into timely corrective action.

Requirements

• Bachelor’s degree in Construction Management, Civil Engineering, or a related field.
• Minimum of seven (7) years of experience in construction program or project management.

Preferred Qualifications

• Master’s degree in Construction Management, Business Administration, or a related field.
• Project Management Professional (PMP) or Program Management Professional (PgMP) certification.
• Experience managing a portfolio of multiple concurrent construction projects.
• Experience with construction management software (e.g., Procore, MS Project).

Special Qualifications

• Must pass a criminal background check.
• Must have a valid driver’s license and maintain a good driving record.
• Must pass pre-employment drug screening.
• Must be AGILE: Accountability, Growth mindset, Integrity, Leadership, Everyday Improvement.

Work Conditions

• Works in heated and cooled office environment.
• Prolonged periods of sitting at a desk and working on a computer.
• Regular travel to project sites and client locations, including driving.

Safety Sensitive

This is a safety sensitive position due to driving requirements or job responsibilities that include safety-sensitive tasks that require performing duties with a risk of injury to others.