[Hiring] Program Operations Manager @Stagwell Global

Role Description

At JetFuel, the role of Program Operations Manager is held by a detail-driven operator who is dedicated to supporting, maintaining and tracking the systems, processes, reporting and resources that power a national beverage alcohol sampling program.

As a key member of the HQ team, they report into the Directors who lead the program and support field and program leadership behind the scenes, while also contributing to a positive, collaborative culture across the organization.

• Support, maintain and track the operational infrastructure behind the national program – with a focus on accuracy, consistency and efficiency.
• An organized, process-minded operator who owns the back-of-house – from tracking systems and reporting audits to budgets, payroll, platforms and training resources.
• Partner with internal teams across Account, Brand Program & Training, Field, IT, Finance and HR.

Specifics Include:

• Program Operations & Process:
  • Support the development of, and maintain, workflows, timelines, standard operating procedures and communication cadences.
  • Maintain and update Smartsheets, trackers, dashboards and project plans developed by program leadership.
  • Identify process gaps and recommend solutions to improve efficiency, accuracy and consistency across national operations.
• Reporting, KPIs & Data Integrity:
  • Track program goals, KPIs and performance metrics; pull and analyze platform reports.
  • Audit event recaps, photos and SKU reporting for completeness, accuracy and compliance.
  • Own the accuracy and integrity of all reported program information.
• Budget, Allocations & Payroll:
  • Manage and monitor program budgets and ERS allocations.
  • Conduct field payroll audits and approvals.
  • Maintain consistent audit procedures and checks and balances.
• Platform, Brand & Training Resources:
  • Administer the field management platform and serve as the primary liaison with the agency platform resource.
  • Support the Directors in developing brand decks, training materials and program resources.
  • Coordinate training materials and communications for new brands, products, promotions and program updates.
• Cross-Functional Support & Administration:
  • Serve as the operational point of contact for IT, Finance and HR needs.
  • Partner with the Account Director, Brand Program & Training, and regional and field leadership.
  • Support special projects and evolving program needs.

Qualifications

• 2–4 years of experience in beverage alcohol, field marketing, experiential marketing, brand marketing or program operations preferred.
• Proficient in Smartsheet, including maintaining sheets, trackers, dashboards and reports, strongly preferred.
• Experience with field management platforms and reporting tools preferred.
• Experience with budget tracking, allocations, payroll audits or reporting audits preferred.
• Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Strong organizational, analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities, meet deadlines and adapt to changing program needs.
• Proactive, resourceful and solutions-oriented.
• Must be 21 years of age or older.

Benefits

• $75,000.00 Annually

Equal Opportunities

JetFuel is committed to building diverse teams and we are proud to be an equal opportunity employer. All applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To request reasonable accommodation, contact [email protected]