[Hiring] Program Manager - Pre-Engineered Systems @VSC Fire & Security

Role Description

VSC Fire & Security is seeking candidates for the position of Program Manager - Pre-Engineered Systems.

• Develop, implement, and maintain standardized processes for assigned OEM partnerships, national accounts, and pre-engineered suppression system programs.
• Coordinate the implementation and expansion of programs, ensuring alignment with manufacturer requirements, customer expectations, and company procedures.
• Identify and implement opportunities to improve efficiency, communication, accountability, and customer satisfaction.
• Review purchase orders for accuracy, including pricing, scope of work, billing requirements, customer information, and installation details; resolve discrepancies before job creation.
• Create and maintain installation and service jobs in ServiceTrade for participating VSC divisions, ensuring accurate documentation and project information.
• Coordinate quotations, material procurement, change orders, project scheduling communication, and administrative closeout.
• Maintain accurate project tracking records to support timely execution, billing, and completion.
• Coordinate assigned national account and General Products projects from purchase order receipt through installation, acceptance testing, and closeout.
• Monitor project status, site readiness, scheduling, outstanding requirements, and completion; proactively follow up with divisions to address delays and ensure timely execution.
• Develop and maintain weekly status reports for assigned manufacturer and national customer programs, including CaptiveAire, NAKS, Guardian, and First Watch.
• Identify recurring issues, coordinate corrective actions with division leadership, and escalate unresolved concerns to the Vice President of General Products.
• Serve as the primary operational point of contact for assigned OEM partners, national customers, vendors, general contractors, and participating VSC divisions.
• Maintain clear, timely communication regarding project status, scheduling, scope changes, outstanding requirements, and completion.
• Strengthen manufacturer partnerships through responsive service, consistent execution, and professional representation of VSC Fire & Security.
• Participate in manufacturer meetings, trade shows, training, and industry events as requested.
• Verify project pricing, billing requirements, documentation, and scope changes to support accurate job setup and protect project profitability.
• Coordinate resolution of pricing discrepancies, additional work authorizations, and administrative issues that may delay project completion, billing, or collection.
• Promote compliance with company policies, financial controls, and established program procedures while identifying opportunities to reduce costs and improve operational efficiency.
• Collaborate with Regional Managers, Division Managers, and General Products personnel to promote consistent program execution while respecting divisional management responsibilities.
• Provide guidance on manufacturer requirements, program procedures, and project coordination expectations.
• Support the Vice President of General Products with special projects, business line initiatives, and process improvements.
• Travel to VSC divisions, customer locations, manufacturer facilities, and other business locations as required.
• Perform other duties as assigned in support of the General Products business line.
• Maintain manufacturer bulletins and distribute to appropriate departments.

Qualifications

• Experience in operations, project coordination, program management, or a related role within fire protection, construction, or technical service industries.
• Strong organizational skills and demonstrated ability to coordinate multiple projects, deadlines, and priorities.
• Working knowledge of purchase orders, project documentation, scheduling, material procurement, and billing processes.
• Strong written and verbal communication skills with the ability to interact professionally with customers, manufacturers, vendors, and internal leadership.
• Ability to develop and implement consistent processes and procedures, work independently, exercise sound judgment, identify problems, and offer effective solutions.
• Ability to exercise discretion with sensitive company information on a regular basis including but not limited to vendor pricing, sales information, and internal billing processes.
• Proficiency with Microsoft Office applications, particularly Excel, Outlook, and Word.
• Ability and willingness to travel as business needs require.

Requirements

• Experience with commercial kitchen fire suppression systems or other pre-engineered fire suppression applications (desirable but not required).
• Familiarity with OEM relationships and national account operations (desirable but not required).
• Knowledge of applicable fire protection industry standards, manufacturer requirements, and installation practices (desirable but not required).
• Experience with ServiceTrade or comparable service management software (desirable but not required).
• Experience coordinating operations across multiple offices or geographic locations (desirable but not required).

Benefits

• Excellent pay based on experience.
• Paid vacation and company holidays.
• Medical, dental and vision insurance options for you and your family.
• Health Savings Account (HSA) or Flexible Spending Account (FSA).
• Company paid life insurance for full-time employees.
• Employee apparel program.
• Company paid long-term disability insurance.
• Bonus for referring new employees.
• Parental leave for full-time employees.
• Employee Assistance Program (EAP).
• Opportunities for training and advancement.

Company Description

VSC Fire & Security delivers integrated, cutting-edge fire protection, life safety and security solutions, including fire suppression and detection systems, fire sprinklers, alarms and security systems.

The company was founded in 1958 on quality craftsmanship and exceptional customer service, with integrity and reliability at the center of everything we do. As the premier provider of fire protection and life-safety solutions across the Southeast, VSC Fire & Security provides every customer with comprehensive solutions through outstanding design, efficient installation, reliable service and repair, and thorough inspections.