[Hiring] Program Manager, Enterprise Engagements @Qualia

Role Description

We are seeking an experienced Program Manager to lead our most significant, high-stakes enterprise client engagements. This role is designed for a "force multiplier"—someone who can navigate the complexities of large-scale onboarding and long-term relationship management while aggressively leveraging Artificial Intelligence to drive operational efficiency.

You will be the central orchestrator across the entire post-sales lifecycle, ensuring that Professional Services, Implementation, Support, and Product Development move in perfect synchronization. You are not just managing a timeline; you are building a scalable, AI-enhanced engine for enterprise success.

Responsibilities

• Strategic Command: Lead the end-to-end execution of our most complex enterprise programs, from initial kickoff through to long-term steady-state maturity.
• Cross-Functional Orchestration: Act as the primary bridge between Professional Services (delivery), Implementation (technical setup), Product (platform features and functionality), and Support (on-call stability).
• Strategic Feedback Loop: Partner closely with Product Management (R&D) to ensure the product roadmap aligns with the long-term needs of our strategic accounts.
• Executive Alignment: Drive high-level communication cadences with client executives and internal leadership, providing consistent, transparent, and data-backed reporting on program health.
• Process Automation: Proactively identify manual bottlenecks in the program lifecycle and deploy AI tools to eliminate "administrative drag."
• Predictive Insights: Utilize AI-integrated project management platforms to forecast risks, resource constraints, or potential delays before they impact the client experience.
• Operational Innovation: Stay at the forefront of the AI landscape, continuously introducing new tools and workflows that allow the program to scale without a linear increase in headcount.
• Relationship Building: Establish and maintain trust-based relationships with key program team members both internally and externally.
• Issue Resolution: Maintain a thorough and up-to-date understanding of the full program to flag and address misalignments, driving thoughtful, tailored solutions.

Qualifications

• 5+ years of experience managing high-touch, multi-stakeholder enterprise programs.
• Track record of driving "long-term success" rather than just "project completion."
• AI power-user with experience using AI agents, automation platforms, and LLMs.
• Proven ability to influence and lead cross-functional teams (Product, Engineering, Support).
• Exceptional ability to synthesize complex project statuses into clear, executive-ready insights.
• Experience in Real Estate, PropTech, or FinTech is a significant bonus but not required.

Benefits

• Comprehensive health plans.
• 401k program.
• Commuter benefits.
• Professional development opportunities.
• Parental leave.
• Flexible time off policy.
• Robust online onboarding program.
• Biweekly all hands meetings.
• Variety of internal virtual events to keep employees connected.