[Hiring] Program Manager @Compass Group

Role Description

The PIMO Manager serves as the program control tower for performance governance, executive reporting, business review management, site opening readiness, and cross-functional project execution. This role is accountable for:

• Establishing structured reporting practices
• Creating and maintaining KPI and SLA dashboards
• Preparing Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs)
• Managing project schedules for new site openings and ad hoc initiatives

The position requires a highly organized, data-driven leader who can:

• Translate operational activity into clear executive insights
• Manage deadlines across multiple workstreams
• Support disciplined execution across complex facilities management programs

Scope of Responsibility:

• Own the governance structure for KPI, SLA, project, and business review reporting
• Lead development of performance dashboards that convert operational, financial, staffing, safety, and service delivery data into actionable insights
• Coordinate Monthly and Quarterly Business Reviews by consolidating performance results, business updates, risks, action plans, and strategic priorities
• Manage integrated project schedules for site openings, mobilizations, expansions, transitions, and ad hoc program initiatives
• Partner with operations, finance, sourcing, engineering, and site leadership to ensure timely inputs, accurate reporting, and accountable follow-through
• Support senior leadership with concise performance narratives, risk updates, readiness summaries, and decision support materials

Qualifications

• Demonstrated experience in program management, project management, operations governance, or integrated facilities management support
• Strong ability to create executive-level dashboards, business review materials, KPI frameworks, and performance narratives
• Experience managing complex schedules, mobilizations, implementation plans, or cross-functional operational projects
• Advanced proficiency with Excel and working knowledge of tools such as Power BI, SharePoint, Microsoft Lists, Power Automate, Smartsheet, or equivalent platforms
• Strong financial and operational acumen, including the ability to connect performance metrics to cost, risk, and business outcomes
• Excellent stakeholder management, communication, facilitation, and executive presentation skills
• Highly organized, deadline-driven, and comfortable managing multiple priorities across sites, functions, and leadership groups

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.