[Hiring] Program Manager @SGA

Role Description

Software Guidance & Assistance, Inc., (SGA), is searching for a Program Manager BPCI for a contract assignment with one of our premier SaaS clients in San Jose, CA. Also open to remote.

We are scaling its Cloud Marketplace program with partners like Microsoft and AWS. The Cloud Marketplace Consulting team is an internal-facing function that enables marketplace transactions and supports partner-driven sales. We act as the bridge between Partner Sales Managers and back-end operations, ensuring deals are structured correctly and executed smoothly. While we don't carry a quota, our success is tied to helping sales teams close revenue through marketplace and cloud tech partnerships.

We are hiring for a Program Manager based in US timezones (Bay area preferred), primarily supporting US teams, with some time overlap for global stakeholders based in APAC and EMEA. This is a fast-paced, high-volume role requiring strong attention to detail, ownership, and precise execution.

Responsibilities

• Marketplace Deal Execution & Consulting
  • Act as a subject matter expert on AWS and Microsoft Marketplace programs
  • Partner with sales on pipeline and deal execution
  • Validate deals (product eligibility, structure, compliance)
  • Provide consultative guidance on marketplace transactions
  • Track submissions, approvals, and communicate decisions
• Program & Team Support
  • Act as a primary liaison for marketplace questions and enablement
  • Improve marketplace processes and Salesforce workflows
  • Manage private offers and track contract timelines
  • Prepare regular updates for sales and leadership
• Cross-Functional Operations
  • Work with Legal, Credit, Sales Ops, Finance, Order Management, and others
  • Align stakeholders and resolve blockers to drive deals forward
  • Ensure compliance with internal policies and revenue guidelines
• Business Analysis & Reporting
  • Analyze pipeline and marketplace performance to identify trends
  • Build reports using Excel, Salesforce, Power BI, Microsoft Dynamics
  • Maintain strong CRM data hygiene and support campaign tracking

Qualifications

• Thrives in a fast-paced, high-volume environment
• Exceptional attention to detail and accuracy
• Goes beyond surface-level work; proactively identifies and solves issues
• Strong ownership and follow-through
• Experience in program management, sales ops, or deal support
• Strong understanding of sales processes and deal lifecycle
• Advanced Excel (VLOOKUP)
• Familiarity with CRM (e.g., Dynamics, Salesforce)
• Familiarity with Power BI or similar tools
• Strong cross-functional collaboration and communication
• Highly organized, able to manage multiple priorities
• Customer-service mindset supporting internal sales teams
• Flexible across time zones
• No specific degree required. Sales operations background.

Benefits

• Women-owned business
• Core values: customer service, employee development, quality and integrity
• Diverse team environment

Company Description

SGA is a technology and resource solutions provider driven to stand out. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. Be yourself, love what you do and find your passion at work.

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities.