[Hiring] Program Manager @Girl Guides of Canada

Role Description

As Program Manager, you will play a pivotal role in driving our digital transformation forward. You will lead and coordinate complex initiatives across CRM/ERP, websites, learning systems, data strategy, and change management, ensuring seamless execution and integration. Acting as both a strategic leader and hands-on problem solver, you’ll bring clarity, accountability, and measurable results to the organization’s most critical priorities.

• Provide overall program leadership, direction, and coordination across all digital transformation workstreams (CRM/ERP, website, learning mgmt, data strategy, change management etc.).
• Establish and maintain program governance, including reporting, risk management, and escalation processes.
• Manage business initiatives creating a master/program level plan of all key events, dates, dependencies, and overlaps within the organization.
• Build the appropriate reporting and dashboards to manage and communicate the program and workstreams.
• Work with project managers to provide regular visibility to project status (activities completed, roadblocks, decisions, dependencies, risks etc.).
• Direct, mentor, and coach assigned Project Manager(s) on task-level planning, execution, and delivery to ensure alignment with program objectives.
• Step into project-level detail as needed to unblock progress, clarify scope, or resolve challenges.
• Manage vendor relationships, contracts, and performance to ensure delivery of high-quality solutions.
• Partner with business leaders and stakeholders across departments to align technology solutions, project approach and methodology with organizational needs.
• Lead change management and communication efforts to support adoption of new systems and processes.
• Develop and track program budgets, timelines, and deliverables.
• Report regularly to the senior leadership team and other stakeholders as identified on progress, challenges, and opportunities.
• Other tasks as assigned by your direct manager in relation to program management.

Qualifications

• BSc/BA in Business Administration or related field.
• PMP certification is considered an asset.

Requirements

• 5+ years of previous program/project management experience.
• Experience managing complex programs or large-scale technology projects, ideally in digital transformation or enterprise systems implementations.
• Knowledge with Project Management tools such as Trello, Microsoft Project, Jira or similar programs to develop Gantt charts, project workplans etc.
• Experience managing project budgets.
• Experience with Waterfall and Agile and use each method appropriately.
• Demonstrated experience managing and coaching project managers and multi-disciplinary teams.
• Proven ability to build consensus and manage diverse stakeholder groups.
• Excellent communication, facilitation, and presentation skills, with experience engaging senior executives and leaders.
• Understanding of change management best practices is an asset.
• A strong multitasker with the ability to navigate competing deadlines.
• A creative problem solver.
• Customer-focused and collaborative with colleagues from all levels and departments.
• Highly organized, detail-oriented and deadline-driven.
• Familiarity with not-for-profit organizations, membership-based structures, or volunteer-driven environments is an asset.

Benefits

• Generous health benefits (Health, dental, vision, Health Service Spending Account).
• Paid time off.
• Collaborative hybrid/remote work environment.
• Fun and friendly work environment and work-life balance.