[Hiring] Program Manager, EPD Operations @Tailscale

Role Description

We're seeking a talented and motivated full-time Program Manager to join our team. This is a tactical, implementation-focused role, hands-on in shaping how EPD (Engineering, Product & Design) operates, works together, and stays productive:

• Building and refining the processes and rhythms that keep the org running.
• Driving improvement initiatives over time.
• Owning the processes behind EPD's operational health.
• Helping the team understand trends and spot where improvements are needed.

Because we're an early-stage and fully remote company, we're looking for an individual who can work independently to align the teams involved in building the product. A deep understanding of the technical engineering space is essential to being effective and credible in this role.

• Ability to think on one's feet.
• Enjoy collaborating with highly technical teams.
• Operate comfortably in ambiguity without a clearly defined deliverable.
• Be comfortable working asynchronously.

Qualifications

• Experience as a Program Manager or Technical Program Manager (TPM), coordinating with stakeholders and cross-functional teams.
• Experience as a Program/Technical Program Manager in a remote startup environment.
• A deep, working understanding of the technical engineering space.
• Experience owning operational health processes.
• Strong data skills, including building dashboards and reports in tools like Jira and Snowflake.
• Ability to spot trends in data and translate them into a clear story.
• Experience supporting planning cycles and project tracking.
• A comfort level with ambiguity and undefined deliverables.
• A tactical, execution-first orientation.
• Experience working with Engineering, Product, and Design leadership.
• Ability to give and process constructive feedback.
• Ability to communicate openly, supporting and championing innovation and inclusivity.
• Familiarity with Agile methodologies and project management tools.
• Familiarity with technical solutions, engineering practices, and the security and engineering lifecycle.

Requirements

• Own the processes for bug tracking, incidents, reliability, and escalations.
• Spot trends across operational health data.
• Build dashboards and reports in tools like Jira and Snowflake.
• Turn data into a clear story and design process changes.
• Identify process gaps with EPD and develop appropriate processes.
• Support planning activities and project tracking processes.
• Help run project status reviews and leadership roadmap reviews.
• Connect the dots across systems, processes, and teams.
• Jump in on initiatives that need support or structure.
• Handle project retrospectives to understand successes and areas for adjustment.
• Seek opportunities for ongoing improvement and simplification.

Benefits

• An inclusive, flexible environment where you can be your authentic self.
• A competitive total compensation package including base salary, equity, and variable commission.
• Comprehensive group benefits with no waiting period.
• Remote first company with virtual and in-person social events.
• Employer-funded retirement contributions.
• Connect with other Tailscalars IRL through retreats and team off-sites.
• Support for personal and professional development with $1500 USD annually.
• Flexible, paid time off program.
• Build-your-own home office setup with a monthly internet reimbursement.
• Paid parental leave program.