[Hiring] Program Manager @ClearCaptions LLC

Role Description

The Program Manager will support executive sponsors, business owners, and product leaders in delivering strategic programs that achieve key organizational goals and objectives. This role ensures alignment between business strategy, product development, and technical execution across the full product lifecycle. Responsibilities include:

• Leading end-to-end program management across multiple related projects, ensuring alignment to strategic business objectives.
• Developing and maintaining integrated program plans, including schedules, milestones, dependencies, and resource allocation.
• Overseeing product development lifecycle stages, ensuring readiness and approval at each phase (Stage Gate governance).
• Managing program financials, including budgeting, forecasting, and tracking (CapEx/OpEx).
• Managing capacity, resource constraints, and competing priorities across projects within the program.
• Driving program decision making and alignment with the business ensuring compliance regulation is met across projects.
• Matrix management of project managers.
• Preparing operational readiness plan to ensure sustained adoption across the organization as projects are implemented.
• Driving project delivery of project milestones in alignment with strategy plan.
• Supporting Strategy Business Partner with vendor management pertinent to the programs.
• Collaborating closely with the Strategy Business Partner, Stakeholders, and Project teams.
• Partnering with Product Managers and Business Owners to support the development, deployment, and delivery of product and service.
• Collaborating with engineering, architecture, and IT teams to ensure coordinated execution across technical workstreams.
• Identifying and managing cross-team dependencies, ensuring alignment across multiple functions and teams.
• Monitoring program health through KPIs and performance metrics, providing regular reporting to senior leadership and stakeholders.
• Leading risk, issue, and escalation management, including diagnosing challenges and driving resolution strategies.
• Driving operational readiness and change management efforts to support successful implementation and adoption.
• Providing cross-functional leadership and influence to achieve program objectives without direct authority.
• Ensuring programs are delivered within scope, budget, and timeline constraints.
• Overseeing deployment and integration activities, ensuring successful product release and adoption.
• Contributing to the development and maturity of PMO methodologies, tools, templates, and governance frameworks.
• Promoting continuous improvement, identifying opportunities to increase efficiency, innovation, and delivery effectiveness.
• Performing other duties as assigned.

Qualifications

• A bachelor’s degree in computer science, information systems, business, or related field is required; a master’s degree in business administration or project management is preferred.
• A minimum of eight (8) years of experience in program management, project management, or technical delivery roles, with emphasis on technology and product development is required; 10 years is preferred.
• A minimum of three (3) years of most recent experience managing programs in the telecom industry in one of the following areas: mobile, IoT devices, telephony services.
• Demonstrated experience managing complex, cross-functional programs across multiple teams and business units.
• Demonstrated ability to manage more than one program simultaneously.
• Strong knowledge of Software Development Lifecycle (SDLC), Agile methodologies and tools (e.g., JIRA, Confluence), and Stage Gate / execution governance frameworks.
• Proven ability to manage program budgets, financials, and resource planning.
• Excellent facilitation and leadership skills, with the ability to drive alignment across business and technical stakeholders.
• Strong analytical and problem-solving skills, including the ability to diagnose and resolve technical and operational issues.
• Experience defining, tracking, and reporting program performance metrics.
• Experience leading programs involving Telecom Transformation Programs, Infrastructure Programs, and Cloud Migrations.
• Demonstrated ability to lead through influence and collaboration, including mentoring others, leading initiatives or workstreams, contributing to best practices, and driving cross-functional outcomes.
• Strong communication and presentation skills across all levels of the organization including executive communication.
• Proficiency with Microsoft Office tools and modern collaboration platforms (e.g., MS Teams, Slack).
• Self-starter with strong organizational and time management skills, capable of handling multiple priorities in a fast-paced environment.
• Ability to work collaboratively to foster a results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours as needed and travel up to 10%, which may include occasional overnight travel.

Requirements

• Experience working as a Project Manager, Business Analyst, or Business Systems Analyst.
• Experience in telecommunications and/or compliance-driven environments.
• Active PMP or PgMP certification (PMI).
• Agile training and/or certification.

Benefits

• Compensation: $142,000 - $165,000 plus 5% bonus determined by competitive market analysis and internal equity considerations.
• Final compensation will be based on the candidate’s qualifications, experience, and business needs.
• For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.