[Hiring] Program Manager @MarketSource inc

Role Description

The Program Manager focuses on building and leading a highly motivated program supporting our client(s). This role is responsible for collaborating to create a process that will drive expectations within a specified account base. The Program Manager hires, coaches, trains, develops, and mentors their team, executes market and account plans, collects real-time account information, partners with the client to drive innovation and value, and ultimately drives business results.

• Plan and direct the program’s activities to achieve financial and performance targets mutually established by MarketSource and the client.
• Direct functions and performance within the program, including oversight and monitoring of employee activity.
• Manage client commitments and expectations.
• Monitor Program objectives and provide critical performance feedback to the client and leadership.
• Coach and develop team members to drive performance and exceed program goals and objectives.
• Develop and implement processes to measure and drive performance.
• Provide analysis for ad-hoc executive management reporting.
• Coordinate contingency plans supporting business continuity when employees are unavailable for extended periods of time.
• Manage Program Profit & Loss.
• Perform regular financial and program reviews with client’s management staff and MarketSource.
• Manage and direct staff including recruitment, selection, and development to achieve Company goals and objectives.
• Define, plan, communicate, and measure employees on team objectives associated with effective territory management within, and in conjunction with, program initiatives.
• Instill a strong operating rhythm within the team that fully leverages the CRM tool for account management, forecasting, and reporting.
• Manage established processes associated with performing employee performance reviews, hiring, promoting, terminating, and disciplining employees.
• Ensure effective control of results, and take corrective actions to guarantee that achievement of objectives fall within designated expectations.
• Assist team with maintaining relationships, negotiating, and closing opportunities.
• Train team on necessary skills, tools utilization, product information, and business intelligence.

Qualifications

• Proven experience developing, implementing, and managing high performance programs with aggressive goals and delivering successful results.
• High tolerance for ambiguity demonstrated in the ability to quickly adapt to changing priorities, responsibilities, and business needs.
• Strong business acumen.
• Ability to build strong partnerships with internal employees as well as external stakeholders.
• Proven ability to analyze and improve work processes for efficiency.
• Demonstrated ability to be a team player/coach.
• Demonstrated leadership, motivational and influencing skills.
• Excellent written, oral and presentation skills.
• Ability to present to senior leaders and executives, as well as small and large groups.
• Ability to maintain professional demeanor; demonstrate integrity and confidentiality.
• Proficient in MS Office (Excel, Word, PowerPoint, and Outlook).

Requirements

• Bachelor's degree in business administration or related field, or equivalent experience in lieu of degree.
• 3+ years’ experience in sales environment.
• 50%-80% travel within the market with occasional out of state and overnight travel.

Benefits

• Medical, dental & vision.
• 401(k)/Roth.
• Insurance (Basic/Supplemental Life & AD&D).
• Short and long-term disability.
• Health & Dependent Care Spending Accounts (HSA & DCFSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).