[Hiring] Program Manager @Whisker Labs

Role Description

We are seeking a highly motivated Program Manager to manage the implementation, delivery, and ongoing customer success of Ting Data Products programs for electric utilities, government agencies, emergency-management organizations, and other institutional customers. This is a hands-on, customer-facing role focused on making customer programs work.

• Coordinate onboarding, product and data access, launch readiness, recurring program reviews, issue resolution, and ongoing delivery.
• Serve as a day-to-day point of contact for customers and coordinate across Product, Engineering, Sales, subject-matter experts, Marketing, Finance, and Operations.
• Turn customer commitments into clear plans, track progress and open issues, and ensure the right people are engaged at the right time.
• Customer needs will vary—from system-level monitoring, event intelligence, and retrospective analysis to sensor-level detail.
• This role is well suited to someone who is comfortable with technical products, enjoys customer interaction, and brings strong organization, judgment, and follow-through.

The role reports to the Director of Program Management.

Qualifications

• 4+ years of relevant experience in program management, implementation, customer success, consulting, product operations, or customer delivery within a B2B technology, SaaS, or data environment.
• Experience supporting technology, data, or operational programs for electric utilities or similarly complex institutional or public-sector customers.
• Direct electric utility experience is strongly preferred; experience with government agencies or emergency-management organizations is a plus.
• You listen carefully, understand what customers are trying to accomplish, and take practical steps to help them adopt the product, and realize value.
• Experience working with data products, analytics platforms, APIs, enterprise software, or technical integrations.
• You can manage multiple workstreams, maintain clear plans and action items, identify risks early, and ensure commitments do not fall through the cracks.
• You are calm, credible, responsive, and comfortable working with both technical and business stakeholders.
• You are equally comfortable leading a customer check-in, coordinating access, preparing a status update, or working through the details of an implementation issue with internal teams.

Requirements

• Manage the day-to-day delivery of customer programs from kickoff through launch and ongoing operation.
• Coordinate product access, data delivery, documentation, training, and launch-readiness activities.
• Establish regular customer cadence, understand customer goals and use cases, track adoption, coordinate value reviews.
• Serve as a responsive first point of contact for program questions and product issues.
• Monitor implementation progress, product usage, customer outcomes, risks, feedback, and open issues.
• Bring together Product, Engineering, Sales, data infrastructure, subject-matter experts, Marketing, Operations, and customer teams.
• Capture customer needs, recurring issues, and product feedback; route insights to the appropriate internal teams.

Benefits

• Opportunity to be a part of a groundbreaking technology that is creating a new category.
• Help protect families, homes, and communities from the devastating impacts of electrical fires.
• Exceptional opportunities for professional development.
• Competitive compensation and comprehensive benefits.

Company Description

Ting Labs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

The pay range for this role is: 85,000-100,000 USD per year (Remote - United States)