[Hiring] Program Delivery Governance Lead @Humana

Role Description

The Program Delivery Governance Lead for the Stars Enablement Team will be responsible for identifying, developing, and implementing governance structures and meeting forums that drive improvements in Stars measure performance and organizational effectiveness. Working closely with a small team, this role will continuously enhance and lead governance processes, ensuring alignment with organizational objectives and regulatory requirements. The Program Delivery Lead addresses issues of diverse scope and complexity, applying independent judgment to deliver results that support Healthy Quality and Stars initiatives.

• Own and enhance the governance process for the Stars organization, as part of the governance team.
• Strategically design, implement, and maintain governance structures and forums to drive improvement in Stars and quality metrics.
• Coordinate with finance partners to help organize the Stars OpEx and Admin budgets.
• Lead governance meetings, facilitate decision-making, and ensure effective documentation and communication of outcomes.
• Review, analyze, and report on the results of programs and governance activities, providing actionable insights to stakeholders.
• Advise executives and senior leadership on governance-related matters, contributing to the development of functional and segment-specific strategies.
• Implement and monitor changes to governance processes, ensuring continuous improvement and adaptability to organizational needs.
• Exercise independent judgment and decision-making on complex issues with minimal supervision.
• Collaborate across business units to promote alignment, share best practices, and drive accountability for governance standards.
• Maintain awareness of industry trends, regulatory requirements, and best practices related to governance and Stars program management.
• Effectively identify key decision points and understand when to properly escalate and ensure the right levels of leadership are present for decision making.
• Comfortable working in a fast-paced environment and proactively communicating/pivoting when changes to agenda or audience members present for decision making are needed.
• Remain organized while managing multiple initiatives and hold DRI’s accountable to follow-through on key action items/asks from Senior leadership.
• Regularly interface with executives, leadership, and stakeholders at all levels.

Qualifications

• Bachelor's degree
• 7 or more years of experience in program delivery, governance, project management, audit, Stars and/or quality
• Demonstrated comfort working with budgets and financial resources
• Experience leading cross-functional teams, managing complex projects, and driving organizational change
• Strong analytical, problem-solving, and decision-making skills
• Demonstrated ability to articulate ideas effectively in both written and oral forms
• Experience presenting to large groups and engaging senior stakeholders

Requirements

• Knowledge and/or experience within the Stars Organization, Risk Adjustment and/or Provider
• PMP or CAPM Certification
• Lean or Six Sigma certification

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities