[Hiring] Program Analyst @Office of Suicide Prevention, Veterans Crisis Line

Role Description

The employee will serve as the Program Analyst (Graduated Interventions), located in the National Care & Peer Support Department of the Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.

• Project oversight of major Department of Veterans Affairs, VHA and VCL patient safety initiatives and other intervention programs designed to reduce suicide risk among Veterans.
• Evaluates the efficiency, implementation, and measurement of programs.
• Monitors and evaluates the quality of care across the enterprise which consists of the suicide prevention national call centers and the associated medical facilities that affect Veterans throughout the country.
• Performs broad-scope and long-range program and project management studies for the VCL programs to refine business processes.
• Receives, analyzes, and assigns input of project data regarding project milestones and resources.
• Participates in clinical and research meetings about suicide prevention and crisis intervention.
• Assists with the development and implementation of new safety prevention pilot programs.
• Oversees programs and monitors effectiveness of programs.
• Oversees and manages current and future VCL evaluation and research efforts.
• Tracks the data-driven quality assurance processes, strategies for improvement of oversight and administrative and program management and the required resources.
• Performs other duties as assigned.

Work Schedule

• Tour of Duty is typically Administrative Hours. Tour is subject to change based on program needs.
• Compressed/Flexible Work Schedule: Not available.
• Remote: This is remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements.

Position Description/PD#

Program Analyst/PD44805A

Relocation/Recruitment Incentives

• Not Authorized

Critical Skills Incentive (CSI)

• Not Approved

Permanent Change of Station (PCS)

• Not required

Financial Disclosure Report

• Not required

Education Requirements

There is no educational substitution at this grade level.

• Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
• If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Qualifications

• To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/26/2026.
• Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11.
• You may qualify based on your experience as described below:
• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-11) in the normal line of progression for the occupation in the organization.

Requirements

• Applying methods of collecting, quantifying, analyzing, and evaluating data from a variety of sources to make recommendations for suicide prevention, or behavioral health program operations.
• Interpreting and providing guidance on regulations, policies, and directives/handbooks that apply to program processes.
• Analyzing data sets and developing detailed reports on suicide prevention, or behavioral health program efficiency, implementation, and outcomes for leadership review.
• Overseeing major initiatives and pilot programs within crisis intervention, suicide prevention, or behavioral health setting (including the development, implementation, and evaluation of project milestones, resources, and program effectiveness).
• Developing and tracking quality assurance programs.

Competencies

• Project Management
• Organizational Awareness
• Administration and Management
• Education and Training