[Hiring] Program Data & Systems Analyst @SAIC

Role Description

SAIC is seeking a technically strong, hands-on Program Data & Systems Analyst to support a large, complex managed services program. This role is primarily focused on operational data analysis, reporting, ServiceNow, advanced Microsoft Excel, executive-level PowerPoint development, and SharePoint-based information management.

The successful candidate will be comfortable working directly with complex or imperfect data, reconciling information across sources, identifying discrepancies, investigating workflow and reporting issues, and developing accurate, repeatable solutions. The individual should be able to translate operational and technical information into clear management insights and polished executive-level deliverables.

This is not primarily a project coordinator or administrative PMO role. The ideal candidate is a technical power user of Excel, ServiceNow, and PowerPoint, is comfortable working within SharePoint and Microsoft 365, and can take an ambiguous operational problem from initial analysis through high-quality delivery with limited direction.

Qualifications

• Bachelor’s degree in Information Technology, Management Information Systems, Business Analytics, Business Administration, Data Analytics, or a related field.
• 3–5+ years of relevant professional experience in technical program operations, operational reporting, data analysis, IT service management, business systems analysis, or similar work.
• Demonstrated experience working independently with operational data and enterprise business systems to solve complex reporting or process problems.
• Experience supporting complex programs or managed-services environments strongly preferred.
• Must be a US Citizen and able to pass a CJIS Background check.
• Intermediate to Advanced skills in Microsoft Excel (complex formulas, Pivot Tables, conditional formatting, data validation, chart creation).
• Strong ability in Microsoft PowerPoint to synthesize data and narratives into clean, professional, executive-ready presentations.
• Power User working familiarity with ServiceNow (navigating the platform, running reports/filters, viewing records/tickets, understanding CMDB/ITSM modules or catalog requests).
• Familiarity with Microsoft SharePoint / M365 document management, lists, permission structures, and version control.

Requirements

• Develop and maintain advanced Microsoft Excel workbooks, dashboards, trackers, and reporting tools.
• Work extensively within ServiceNow to analyze records, relationships, workflows, reports, dashboards, and operational data.
• Analyze, reconcile, validate, and report on operational data from ServiceNow and other program sources.
• Identify data inconsistencies, missing information, reporting anomalies, and process issues; investigate root causes and recommend corrective actions.
• Investigate ServiceNow data and workflow discrepancies, including issues involving RITMs, SCTasks, incidents, changes, configuration items, and related records.
• Develop accurate, repeatable, and efficient reporting processes.
• Translate complex operational, technical, and service-performance information into concise, executive-ready PowerPoint presentations.
• Support recurring and ad hoc reporting for program leadership, customers, and other stakeholders.
• Maintain and organize program information within SharePoint and Microsoft 365.
• Document and analyze operational processes, workflows, handoffs, and dependencies using Visio or similar tools.
• Collaborate with technical teams, service owners, program leadership, and other stakeholders.
• Provide analytical and technical program support for high-priority activities, deliverables, risks, issues, and management actions as required.
• Independently take ownership of assigned operational, reporting, or data-related problems from initial analysis through resolution.

Benefits

• ITIL Foundation certification (v4 or v5) preferred.
• Experience supporting state, local, or federal government contracts preferred.

Company Description

SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion.