[Hiring] Professional Services Operations Manager @Keyfactor, Inc.
Apr 01, 2025 - Keyfactor, Inc. is hiring a remote Professional Services Operations Manager. 💸 Salary: salary will be commensurate with experience.. 📍Location: USA.
Role Description
The Professional Services Operations’ Manager is responsible for collaborating with senior management to optimize workflows and operations within Keyfactor’s Services organization. This role will focus on compiling and analyzing project data to apply findings toward driving departmental initiatives.
The position is based in the United States. Applicants must hold US citizenship or US permanent resident status.
- Contribute to, and oversee deliverables of, the development of processes and procedures to support hyper-growth.
- Analyze services data trends to drive improvements in delivery workflows and processes.
- Building dashboards and reports to compile data; showcasing exceptions, seamless tracking of KPIs, and uncover true level of effort.
- In-depth data analysis to conclude departmental and customer-based trends.
- Design path toward a resourcing system and process utilizing our current PSA tool.
- Advance scripting for bulk data refinement and clean-up and import/export.
- Utilize API integrations to connect multiple platforms.
- Experience with Power BI, Salesforce, Excel is a must.
- Experience with Kantata or similar PSA tool is a plus.
- Assist with administrative and organization tasks involving keeping the org chart up to date, coordinate cross-functional meetings, compiling information for presentation decks, etc.
Qualifications
- Bachelor's degree preferred in Computer Science, Information Technology, Business Administration, or relevant field; or equivalent experience.
- Expert knowledge of operations analysis principles and methodologies.
- Extensive experience in designing and implementing operational metrics and KPIs.
- Competent understanding of technology such as software, networking, and system development.
- Competent experience interacting with 3rd party reseller/service providers/partners.
- Exceptional written and verbal communication skills, capable of presenting complex information.
- Ability to lead and inspire team members through effective communication strategies.
- Competent analytical, time management, and prioritization skills.
- Ability to lead complex projects, drive strategic initiatives, and influence decision-making.
Benefits
- Second Fridays (a company-wide day off on the second Friday of every month).
- Comprehensive benefit coverage, paid for by the company for you and your dependents (US).
- Generous paid parental leave (US).
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Unlimited time off (US) and competitive time off globally.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
Company Description
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
salary will be commensurate with experience.
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
