[Hiring] Principal Technical Program Manager @Nscale

Role Description

The Principal Technical Program Manager, AI Physical Deployment, is a senior individual contributor responsible for driving project delivery and execution with our data center and physical deployment partners. In this hands-on leadership role, you will own key RFx processes, partner with internal cross-functional teams on contracts, drive cost efficiency initiatives, and serve as a primary escalation point for complex technical and business challenges.

Acting as a strategic bridge between internal stakeholders and external partners, you will navigate vendor relationships and ensure seamless alignment to achieve core business objectives.

You will partner closely with various teams to create a single operating rhythm across complex infrastructure programs. You will be accountable for:

• Driving internal alignment
• Facilitating decision-making
• Removing blockers
• Ensuring teams are coordinated from planning through operational readiness

The ideal candidate has deep, hands-on experience running strategic programs in data center infrastructure, networking, AI, construction, or mission-critical environments, and has chosen depth of craft over people management.

What You'll be Doing

Internal Stakeholder Engagement & Alignment

• Act as the central coordination and alignment point across internal and external teams involved in data center infrastructure delivery.
• Build programs from ambiguous ideas and drive real value (financial, timeline, or risk avoidance).
• Establish clear communication channels, decision forums, escalation paths, and operating rhythms.
• Drive alignment on program priorities, delivery milestones, ownership, dependencies, risk mitigation plans, and executive decisions.
• Proactively identify areas of misalignment, ambiguity, or competing priorities and facilitate resolution.
• Translate complex technical, commercial, operational, and financial inputs into clear, actionable plans and decision points for leadership.

Technical Leadership & Mentorship

• Act as the most senior practitioner of physical deployment delivery in the organization.
• Mentor and coach program managers and onsite technicians across the business.
• Raise the capability of the wider delivery community through playbooks, templates, reviews, and hands-on coaching.
• Advise executive leadership on portfolio strategy, delivery risk, and organizational or process changes.
• Promote a delivery culture grounded in service, accountability, transparency, and business impact.

Qualifications

• 5+ years of experience in a Technical Program Management role, successfully driving large-scale, complex infrastructure or physical deployment projects.
• Strong foundational understanding of data center infrastructure, distributed systems, and networking concepts.
• Proven expertise in modern program management methodologies (Agile, Scrum, PMP certification preferred).
• Exceptional organizational, communication, and presentation skills.
• Demonstrable experience in defining, tracking, and improving system performance based on operational metrics (e.g., Uptime, Availability, MTTR, SLOs/SLIs).
• Ability to thrive in a fast-paced, high-growth environment, managing multiple priorities and adapting to evolving technical requirements.

Preferred Qualifications

• Direct experience managing programs related to data center infrastructure build-outs and hardware commissioning processes.
• Specific domain knowledge of AI/HPC infrastructure, including NVIDIA GPUs, InfiniBand/RDMA networks.
• Experience in a hyperscale or public cloud environment supporting 24/7 mission-critical services.
• Familiarity with SRE principles, automation tooling, and CI/CD pipelines for infrastructure.
• A Bachelor's or Master's degree in a technical field (Computer Science, Engineering, etc.) or equivalent practical experience.
• Willingness to travel occasionally to project sites as needed.

Nice to Have

• Experience in hyperscale data center delivery, AI infrastructure, GPU clusters, cloud regions, or high-density compute environments.
• Experience with end-to-end data center lifecycle management.
• Familiarity with data center power infrastructure, utility interconnection, substations, generators, switchgear, cooling systems, and MEP dependencies.
• Experience implementing or operating within program delivery tooling such as Smartsheet, Jira, Asana, Monday.com, MS Project, Primavera P6, Power BI, Tableau, or similar systems.
• Experience standing up or scaling a program delivery operating model in a high-growth infrastructure organization.
• PMP, PgMP, Agile, Lean Six Sigma, or similar certification preferred but not required.

Benefits

• Highly competitive package (base + equity) with reviews every 12 months.
• Collaborative, supportive, and innovative environment.
• Dynamic progression plan tailored to your ambitions.
• Human-First Flexibility with a flexible workplace.
• Competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation.

Salary Range

$250,000 — $303,000 USD

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