[Hiring] Principal Customer Program Manager @Cisco

Role Description

Cisco Silicon One is the center of Cisco’s ASIC design and is driving the development of next-generation network devices for the AI/ML era. Our outstanding team works in a startup atmosphere within a stable and leading corporate environment, and our design center hosts all silicon Hardware and Software development fields under one roof.

Your Impact:

• Define the strategy and execution plans for successfully integrating SiliconOne products in customer environments, from evaluation/proof-of-concept to design/development/qualification/validation, to production launch.
• Execute the plan you craft by:
  • Scoping the project.
  • Identifying and assembling the core support team.
  • Formally kicking off the project with customers.
  • Developing a joint project timeline.
  • Supporting the design-in effort by providing technical collateral/tools.
  • Leading engineering design reviews.
  • Ensuring the implementation of certain customer-required features.
  • Driving resolution of any blocking issues.
  • Ensuring timely customer acceptance and production deployment.
• Translate customer requirements into specific tasks and assign those tasks to relevant functional areas with ease.
• Collect, prioritize, track, and drive customer-reported issues to resolution/closure.
• Clearly and intelligently communicate issue status to the customer and internal (including executive) teams.
• Work closely with engineering, product management, and sales teams to resolve technical issues, set accurate expectations, and keep the scope of the projects on track to successful execution.
• Effectively organize and lead complex technical engineering-to-engineering discussions.
• Correctly represent the urgency of issues and raise them (internally and/or externally) as appropriate.
• Regularly communicate program status and key issues to management.
• Develop a close working relationship with customer development teams and use creativity to find solutions to their issues.

Qualifications

• 10+ years of experience in high-tech electronics, specifically leading large-scale program and project management initiatives.
• Deep technical expertise in cloud development, deployment, or OEM environments.
• Proven track record of managing high-stakes hardware and software engagements for strategic datacenter customers.
• Hands-on experience working across the full product stack—including Software, ASIC, and Hardware—with a focus on managing end-to-end customer deliveries.
• Expert leadership capabilities, with the ability to drive execution across diverse, cross-functional global teams.
• Advanced problem-solving, negotiation, and organizational skills to manage complex dependencies and project risks.
• Ability to translate complex technical requirements into actionable, high-impact roadmaps for both engineering teams and external partners.

Requirements

• Strong technical background in system, HW, and SW qualification for AI infrastructure, cloud/DC environments, or networking ASICs.
• Strategic mindset: ability to navigate complex organizational environments, identify cross-functional connections, and adapt to shifting circumstances.
• Proven comfort with high levels of ambiguity and the ability to thrive in rapidly evolving technical landscapes.
• Exceptional cross-boundary collaboration skills, with a track record of importing and exporting talent and ideas to achieve broader organizational goals.
• Excellent written and verbal communication skills that drive executive-level impact and clarity at scale.

Benefits

• Starting salary range of $233,900.00 to $330,400.00.
• Medical, dental and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Paid parental leave.
• Short and long-term disability coverage.
• Basic life insurance.
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
• 1 paid day off for employee’s birthday.
• Paid year-end holiday shutdown.
• 4 paid days off for personal wellness determined by Cisco.
• 16 days of paid vacation time per full calendar year for non-exempt employees.
• Flexible vacation time off program for exempt employees.
• 80 hours of sick time off provided on hire date and each January 1st thereafter.
• Optional 10 paid days per full calendar year to volunteer.