[Hiring] Onboarding Manager @Procare HR

Role Description

Start a new career as an Onboarding Manager with Go Icon! This is a remote opportunity with 20% travel required.

As an Onboarding Manager at Go Icon, you will lead the successful implementation and onboarding of new customers. You will manage projects ranging from single-community implementations to complex multi-community deployments, partnering closely with customers, internal teams, and third-party vendors to deliver an exceptional onboarding experience. This role requires strong project management skills, excellent communication, and a customer-first mindset to ensure successful adoption and long-term customer success.

Qualifications

• Proven experience managing software implementation or customer onboarding projects, preferably in the SaaS industry or supporting customers of varying sizes.
• Strong project management skills with experience leading customer onboarding projects.
• Exceptional communication and interpersonal skills, with a track record of building strong customer relationships.
• Proven ability to design and deliver effective training programs for a variety of audiences, tailoring content to meet the needs of both technical and non-technical users.
• Experience in change management and user adoption strategies across organizations of varying sizes.
• Proficiency in project management tools like Jira, Salesforce, and collaboration platforms such as Slack and Gsuite.
• Willingness to travel up to 20% of the time to support on-site customer onboarding, training, and go-live activities.

Requirements

• Bachelor’s degree in Business Administration, Project Management, Computer Science, or a related field, or equivalent work experience (preferred).
• Prior experience in the senior living industry, particularly with multi-site projects or implementations (preferred).
• Experience with multi-community or multi-site deployments (preferred).
• Relevant certifications in project management (e.g., PMP, CAPM, Agile, Scrum) or change management (e.g., Prosci) (preferred).

Benefits

• Health insurance with company paid premium for employee only coverage
• FSA and HSA options available
• Company paid dental insurance for employee only coverage
• Company paid life insurance
• Company paid short- and long-term disability insurance
• A 401K plan with company match and safe harbor contribution
• Paid Time Off
• Additional ancillary benefits including Vision, Critical Illness, Voluntary Life/AD&D, and Accident