[Hiring] Onboarding Manager @Stride EMR

Role Description

The Onboarding Manager owns the journey from signed contract to a clinic running confidently on Stride. You are the client's main point of contact through go-live: you set the plan, run the calls, train the team, and keep every internal workstream moving so nothing slips.

This is a semi-technical role. You will not be writing code, but you will know the product deeply, understand how a therapy clinic actually operates day to day, and translate between clinicians, front desk staff, billers, and our internal teams.

What You'll Do

• Own each client's onboarding end to end: build the timeline, run the kickoff, and manage the plan through go-live and early steady-state.
• Lead training sessions for clinicians, front desk, and billing staff, tailored to how each clinic works.
• Coordinate with the Client Solution Manager and internal teams on technical setup, data migration, and integrations so the client-facing plan and the behind-the-scenes work stay in sync.
• Track open items, surface risks early, and escalate blockers before they threaten a go-live date.
• Be the voice of the client internally: relay feedback, gaps, and friction points to product and engineering.
• Support clients through their first weeks live, then hand off cleanly to Support.
• Continuously improve our onboarding playbook, templates, and training materials.

Qualifications

• 2+ years in client onboarding, implementation, customer success, or a similar client-facing role (SaaS or healthcare preferred).
• EMR experience, whether as a user, an administrator, or an implementer, and/or clinical experience as a PT or PTA.
• Strong communication skills, written and verbal; you can run a room of busy clinic staff and keep everyone engaged.
• Exceptional attention to detail and follow-through; clients should never have to remind you of anything.
• Comfortable learning software deeply enough to train others and answer questions on the spot.
• Solid problem-solving instincts; when something goes sideways mid-onboarding, you stay calm and find a path forward.

Nice to Have

• Hands-on clinical experience as a PT or PTA, or time spent working in an outpatient therapy clinic.
• Familiarity with therapy billing and revenue cycle basics (eligibility, claims, ERAs, patient payments).
• Experience managing multiple concurrent implementations with project management tools.

Who You Are

• Empathetic and compassionate toward the end user; you genuinely care whether the front desk person has a good day.
• Attentive; you listen closely, notice what is not being said, and follow up without being asked.
• Organized and dependable under multiple concurrent timelines.
• A clear, warm communicator who builds trust quickly.