[Hiring] Onboarding Engineer @Portnox

Role Description

You were going to look at it for five minutes. Now you have a test environment, a packet capture, and an unreasonable amount of interest in why it works on one laptop but not the other.

Portnox is hiring an Onboarding Engineer to lead customer deployments of our cloud-native network access control solutions. You’ll learn the product deeply, understand each customer’s environment, and take implementations from the post-sales handoff through production, administrator training, and transition to ongoing support. You’ll work across networking, identity, and endpoint management, and help turn what you learn into better deployment practices.

Qualifications

• Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, switching, and wireless connectivity.
• Experience owning technical implementations or resolving difficult infrastructure problems.
• Prior 802.1X experience isn’t required; taking responsibility for learning it is.
• Ability to lead technical conversations and explain tradeoffs.
• Experience with identity platforms, endpoint management, and certificates.
• Familiarity with tools such as Entra ID, Active Directory, Intune, Jamf, or Okta.
• Experience with Portnox, Cisco ISE, Aruba ClearPass, Forescout, or Microsoft NPS is a bonus.

Requirements

• Understand the customer’s environment, confirm scope and prerequisites, and build a plan with owners, milestones, and acceptance criteria.
• Lead technical working sessions, explain recommendations, and address blockers, scope changes, and unrealistic expectations early.
• Guide wired and wireless deployments involving 802.1X, RADIUS, certificates, identity integrations, device compliance, and access policies.
• Use logs, packet captures, and controlled testing to isolate problems.
• Plan pilots, phased deployment, validation, and rollback procedures with customer teams.
• Bring Support, Engineering, and Product into issues with clear evidence.
• Train administrators, document the deployed configuration, confirm agreed outcomes, and complete the handoff with outstanding work and receiving owners clearly recorded.

Benefits

• Opportunity to make a significant impact on the operations of the company.
• Collaborative and dynamic work environment with opportunities for professional growth and development.
• Competitive compensation and benefits package.