[Hiring] Onboarding Manager @Sinch

Role Description

The Onboarding Manager role is responsible for leading a high-performing team of Voice Onboarding Specialists. This role oversees the end-to-end onboarding and implementation of customer orders, trunking setups, network grooms, and specialized voice migrations, ensuring seamless delivery against strict revenue timelines.

The ideal candidate will combine strong people-leadership skills with deep technical expertise in telecommunications (including VOIP, SIP trunk groups, TDM/IP routing, API Voice, and carrier interconnections). In addition to managing daily team workflows, coaching staff, and tracking performance metrics, the Manager will actively engage with customer counterparts to foster strong relationships, manage expectations, and elevate the overall onboarding experience.

Qualifications

• Bachelor’s degree in Business, Telecommunications, Engineering, or a related field (or equivalent practical experience).
• 3+ years of formal supervisory, team-lead, or management experience.
• Minimum 5+ years of project or customer management experience specifically within the telecommunications/VoIP industry.
• Demonstrated success leading complex, multi-stakeholder technical projects and migrations to timely completion.
• High proficiency in Salesforce (strongly preferred) and Microsoft Office Suite (Excel, PowerPoint, Project, Word).
• Deep understanding of central office infrastructure, colocation, carrier hotels, network architecture, and transport interconnection.
• Strong working knowledge of VOIP, TDM & IP networks, switching technologies, SIP protocol, and traffic routing.
• Practical experience in capacity planning and traffic analysis.

Requirements

• Operate with high integrity and build immediate trust with customers and cross-functional teams.
• Proven ability to build an independent, self-motivated team and make sound decisions under pressure.
• Highly proficient in delivering polished technical and operational presentations to both enterprise clients and internal executive stakeholders.
• Strong analytical mindset with the ability to digest complex technical details and quickly troubleshoot network implementation issues.
• Take absolute ownership of team deliverables, prioritizing work effectively in fast-paced, high-pressure environments.
• This role is primarily remote, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO; Seattle, WA.

Benefits

• We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
• Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
• We offer discounts on retail, entertainment and more through our Reward+ program.