[Hiring] Manager, Program Operations @Direct Travel

Role Description

The Manager, Congress & Advisory Board Operations will support the Director, CX in leading the designated Congress & Advisory Board team, specifically involving team engagement, ongoing training, and productivity. This manager supports the growth and development of individual members of the team to optimize their contribution.

• Assessing skillsets
• Providing ongoing training and coaching
• Identifying growth opportunities
• Collaborating in assignment of program work
• Ensuring delivery to specific client expectations
• Direct management of program work, as required

High Payoff Activities (HPAs) include the following for primary stakeholders:

• Clients
• Operations Team
• Leadership

• Proactively look for client issues that may put accounts at risk and be an escalation point in helping resolve them.
• Lead a team of multi-disciplinary roles to ensure consistency in service delivery and coach as needed.
• Develop and maintain an effective and cohesive team.

Qualifications

• At least 5 years of meeting and incentive management
• Bachelor’s Degree in Hospitality, Business Administration or a related field or a combination of education and experience
• Must be proficient in Microsoft Office
• Proficient in database management tools
• In-depth knowledge of congress and advisory board operations
• Must be widely regarded as subject-matter expert in program planning
• Ability to travel to other countries and meet entry requirements

Requirements

• Models behavior that reflects our organization’s vision and values
• Excellent interpersonal skills to build strong relationships with clients
• Strong organizational skills to manage multiple tasks
• Excellent written and verbal communication skills
• Excellent presentation skills for client presentations
• Excellent analytical and problem-solving skills

Benefits

• Ability and willingness to work extended workdays and possible weekends
• Accessibility during core business hours
• Travel expectations – potential of 20% annually
• Frequent use of a computer and other office equipment
• Ability to lift 20 lbs
• Frequent seating, standing, and walking