[Hiring] Program Manager @The University of Utah

Role Description

Manages financial aid programs supporting graduate and professional programs of study, with a primary focus on supporting health, health sciences, and medical programs. Supports effective management of the Office of Scholarships & Financial Aid, including processing, services, and communications. Delivers on-site, off-site, and virtual service to students and colleagues.

Responsibilities

• PROGRAM MANAGEMENT AND DEVELOPMENT
  • Manages designated programs to ensure comprehensive awareness and utilization of funding; adheres to relevant rules, regulations, policies, and practices.
  • Ensures appropriate consumer information for designated programs is available to students and colleagues; ensures effective related communications, counseling, and training.
  • Communicates policies and procedures (including rights and responsibilities) to students, families, and colleagues accurately and inclusively.
  • Regularly revises, updates, and distributes manuals to ensure awareness of applicable regulations, policies, and procedures.
  • Ensures effective advice and counseling for inquiries and recipients.
  • Fosters constructive working relationships with on- and off-campus program partners and colleagues.
  • Ensures award and disbursement records are accurate and all reporting and data submissions are completed timely.
  • Annually assesses composition and need for designated programs; prepares summary of analysis and determines appropriate distribution.
  • Prepares all contractual agreements and/or memoranda of understanding between the University of Utah and relevant program partners.
  • Serves as subject matter expert and lead for designated programs.
• SERVICE, PROCESSING, AND COMMUNICATIONS
  • Monitors and adjusts student financial aid awards for timeliness and accuracy.
  • Advances processing and service workloads; adjusts accordingly to ensure balanced, timely, and accurate services.
  • Determines eligibility for scholarships and financial aid in accordance with established standards.
  • Applies verification and appeals policies/requirements accurately and fairly.
  • Addresses and resolves complex situations encountered in processing and service work.
  • Ensures professional delivery of services, including data security and confidentiality.
  • Follows appropriate records management procedures and complies with recordkeeping requirements.
  • Completes complex reports to monitor service and processing benchmarks.
• COMPLIANCE AND SUPPORT
  • Maintains expertise in laws, regulations, policies, and practices affecting eligibility for designated programs.
  • Monitors eligibility determinations to ensure accuracy and thorough documentation for audits.
  • Maintains access to and knowledge of relevant internal and external systems.
  • Provides clear documentation of transactions and interactions affecting student eligibility.
  • Adheres to all statutory, regulatory, and policy guidance.
  • Maintains privacy and confidentiality of student data.
  • Maintains security of student records.
  • Actively participates in and contributes to overall office effectiveness.
• TRAINING AND PROFESSIONAL DEVELOPMENT; PROFESSIONALISM
  • Maintains current knowledge of policies, rules, and high-impact practices associated with financial aid programs.
  • Participates in professional meetings, conferences, and workshops; shares knowledge with management and staff.
  • Participates in approved professional development activities.
  • Ensures area policies and procedures are current and accurate.
  • Supports financial aid outreach events with accurate and professional information.
  • Maintains professional appearance and demeanor.
  • Collaborates on office committees regarding policy and training opportunities.
  • Assists in training new employees as needed.
• GENERAL OFFICE SUPPORT AND EFFECTIVENESS
  • Participates in and oversees areas of responsibility.
  • Partners in monitoring overall office operations for functionality and compliance.
  • Directs timely and accurate completion of workload; coordinates with colleagues for effective delivery.
  • Reviews output and reports for accuracy and compliance.
  • Follows established timelines for projects/tasks; provides updates as necessary.
  • Ensures communication of policies and procedures occurs accurately and inclusively.
  • Informs supervisor and management team of status updates regarding designated programs.
  • Serves on and/or oversees various office committees as needed.
  • Maintains effective working relationships regarding scholarship and financial aid issues.
  • Collaborates on office-wide training and development plans.
  • Performs other duties as assigned by supervisor and/or Executive Director.

Qualifications

• Bachelor’s degree in a related field plus two years of related experience or equivalency (one year of education can be substituted for two years of related work experience).
• Demonstrated human relations and effective communication skills.
• Potential ability to perform the essential functions of the job as outlined in the position description.