[Hiring] Lead Program Manager @Vanderbilt University Medical Center

Role Description

In this role, we are seeking an experienced Lead Program Manager to lead complex partner implementations and support the successful onboarding of client programs. This client-facing role is responsible for guiding partner sites through implementation planning, readiness, and launch activities while delivering a consistent, high-quality experience aligned with CPPA standards.

This role will manage multiple concurrent partner implementation projects across both P1 planning/assessment and P2 launch phases, leveraging project management expertise, client facilitation skills, and strong cross-functional coordination to keep implementations moving forward.

• Serve as the primary client-facing implementation lead for assigned partner programs, ensuring alignment, transparency, timely communication, and effective facilitation of P1 planning/assessment and P2 launch activities.
• Lead multiple concurrent partner implementation projects by developing and managing detailed project plans, implementation workplans, rollout timelines, Gantt-style schedules, milestones, dependencies, readiness activities, and implementation status updates using Smartsheet or equivalent project management tools.
• Facilitate strategic and operational implementation meetings with faculty, Partner Relationship Managers, Learning/Education Designers, Data Team members, internal stakeholders, and partner site representatives to clarify decisions, assign next steps, and maintain accountability.
• Coordinate cross-functional deliverables to support contractual obligations, launch deadlines, partner readiness, and successful transition from implementation to operational owners.
• Identify and manage implementation risks, barriers, competing priorities, dependencies, and resource constraints, proactively recommending mitigation strategies or escalation paths as needed.
• Organize, maintain, and enhance implementation materials documentation, agendas, planning tools, client-facing resources, rollout documentation, launch/readiness checklists, and workflows in partnership with the Principal, Program Strategy and Implementation, while supporting consistency and scalability across partner sites.
• Provide guidance and quality oversight to Program Managers and Senior Program Managers supporting assigned implementation workstreams, including coaching on project execution, documentation quality, stakeholder communication, and implementation follow-through.
• Travel as needed for partner-facing P1 facilitation, launch readiness, implementation support, and other high-priority client engagement needs. Estimate up to 10 trips per year.
• Lead other internal projects as bandwidth allows.

Qualifications

• Bachelor's degree in Marketing, Communications, Business, Education, Healthcare Administration, or a related field required.
• Healthcare or enterprise SaaS experience is a plus.
• 7+ years of experience in project management, consulting, or client-facing delivery roles strongly preferred.
• Proven success managing complex, multi-stakeholder implementations in fast-paced environments.
• Experience managing multiple concurrent planning, assessment, or implementation workstreams is preferred.
• PMP-certification is preferred.

Requirements

• Uses Smartsheet, MS Excel, MS Planner or equivalent tools to manage implementation timelines, milestones, dependencies, risks, and status reporting.
• Leads complex P1 planning/assessment and P2 launch activities to support partner readiness, timely execution, and successful transition to operations.
• Communicates clearly with partner representatives, executive sponsors, faculty, and internal teams to maintain alignment, transparency, and forward momentum.
• Leads structured implementation meetings that clarify decisions, identify risks, assign next steps, and maintain accountability across cross-functional teams.
• Organizes and improves approved implementation tools, agendas, workflows, and client-facing resources to support consistency, scalability, and partner-specific needs.

Benefits

• Comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Company Description

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.