[Hiring] Lead Program Manager @Charter Communications

Role Description

The Professional Services team is looking for a consultative Project & Program Manager to drive our customers' large-scale technology and business transformation initiatives. You will be at the forefront of guiding large-scale, complex initiatives and helping customers drive business transformation projects and programs. You will be responsible for gathering business, technical, operational, and commercial objectives from the customer and working backwards to build and maintain a successful engagement. Your ultimate goal will be to drive customer satisfaction, delivery excellence, and business value through high-level and tactical communication, strong cross-functional leadership, disciplined execution, thoughtful resource planning, and effective management of delivery metrics, financial performance, and outcomes.

Responsibilities

• Lead large-scale, complex cloud, infrastructure, cybersecurity, and business transformation programs for RapidScale's strategic and enterprise customers.
• Serve as the primary engagement leader, partnering with executive stakeholders to define business outcomes, align priorities, and ensure successful delivery of transformational initiatives.
• Independently plan, execute, and govern multiple concurrent projects and programs, ensuring alignment to customer objectives, contractual commitments, scope, financial targets, and delivery milestones.
• Build and maintain trusted advisor relationships with customer executives, sponsors, and key stakeholders by providing strategic guidance, proactive communication, and consultative leadership throughout the engagement lifecycle.
• Lead cross-functional teams across Professional Services, Engineering, Product, Support, Sales, Customer Success, and partner organizations to deliver integrated cloud and managed services solutions.
• Facilitate executive steering committees, governance reviews, and program status meetings, translating complex technical, operational, and financial information into clear business recommendations and actionable decisions.
• Own engagement governance, including management of risks, issues, assumptions, dependencies, changes, escalations, scope management and stakeholder communications.
• Drive delivery excellence through disciplined program controls, resource planning, forecasting, budget management, milestone tracking, and performance measurement.
• Own the financial performance of assigned engagements, including revenue realization, profitability, forecast accuracy, scope management, and overall program health.
• Apply business and financial acumen to delivery decisions by evaluating tradeoffs, identifying risks and opportunities, and helping customers align investments to desired business outcomes and return on investment.
• Monitor customer satisfaction and engagement health, proactively identifying concerns, leading corrective actions, and driving successful business outcomes that strengthen long-term customer relationships.
• Collaborate with leadership to optimize resource allocation across projects and programs, balancing customer commitments, organizational priorities, technical capabilities, and delivery capacity.
• Identify opportunities for process improvement, operational efficiency, and service innovation both within customer environments and across RapidScale delivery practices.
• Contribute to the evolution of RapidScale's Project and Program Management methodology by establishing best practices, improving governance standards, mentoring team members, and driving continuous improvement initiatives.
• Support onboarding and development of new team members through knowledge sharing, coaching, and mentorship.
• Escalate issues, risks, scope variances and any identified challenges that require leadership attention.

Qualifications

• Bachelor’s degree in a relevant field (or equivalent experience) and 6 years’ experience leading complex technology programs, consulting engagements, or business transformation initiatives within cloud, managed services, professional services, or enterprise technology environments.
• The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field.
• Experience leading large-scale cloud, infrastructure, migration, modernization, or enterprise technology transformation initiatives.
• Strong commercial focus with demonstrated ability to balance customer outcomes, delivery excellence, financial performance, and business objectives for both our clients and RapidScale.
• Demonstrated success managing program financials, including budgeting, forecasting, profitability, scope management, and engagement health.
• Strong business acumen with the ability to apply ROI and cost-benefit analysis to prioritization, investment decisions, and delivery strategy.
• Experience managing executive-level customer relationships and facilitating governance with senior business and technology stakeholders.
• Executive presence with exceptional written, verbal, and presentation skills, including the ability to communicate effectively with customer executives and internal leadership teams.
• Proven ability to lead and influence cross-functional teams without direct authority across technical, operational, and business functions.
• Demonstrated success shaping standards, improving operating models, implementing governance frameworks, and driving process improvement initiatives.
• Experience leading cross-functional teams delivering technical solutions, professional consulting services, or managed services, preferably within enterprise customer environments.
• Knowledge of enterprise IT infrastructure, cloud technologies, software development and delivery methodologies, cybersecurity, professional services, and/or managed services environments.
• Strong analytical, problem-solving, and decision-making capabilities with the ability to navigate ambiguity and competing priorities.

Preferred Qualifications

• PMP, PgMP, PMI-ACP, Agile, Lean, CAPM, Prosci, or similar project, program, or change management certifications, or Cloud Specific technology certifications.
• Experience within managed services, cloud consulting, professional services, or enterprise technology organizations.
• Familiarity with AWS, Microsoft Azure, Google Cloud Platform, VMware, cybersecurity, or infrastructure modernization initiatives.