[Hiring] Implementation Solutions Lead @Vallen

Role Description

Vallen's Implementation Solutions Lead is an individual contributor responsible for leading the end-to-end implementations of vending, vendor managed inventory (VMI), and other technology solutions. This role owns the complete technology implementation lifecycle, including:

• Project planning
• Customer engagement
• Solution configuration
• Data management
• Installation leadership
• Training
• Go-live support
• Transition to operations

The Solutions Lead serves as the primary subject matter expert for technology implementations, working closely with:

• Customers
• Project Managers
• Flexible Procurement Solutions (FPS)
• Site leadership
• Internal stakeholders

This role requires:

• Technical knowledge
• Project ownership
• Problem-solving ability
• Leadership in managing multiple concurrent implementations
• Continuous improvement of implementation processes and standards

Essential Job Duties and Responsibilities:

• Owns the vending and technology implementation lifecycle from project initiation through post-go-live support.
• Manages implementation activities across multiple concurrent projects and is accountable for meeting project timelines and deliverables.
• Maintains and updates detailed implementation project plans in Smartsheet, including task sequencing, dependencies, durations, and milestone management.
• Leads implementation planning meetings and serves as the primary implementation resource for project-related technology activities.
• Provides implementation status updates during internal and customer project meetings.
• Leads configuration planning and execution for vending and technology solutions, including configuration templates, plan-o-grams, machine layouts, item mapping, and solution optimization.
• Develops and manages implementation data files including employee uploads, department, cost center, and user defined fields structures, and master item data.
• Creates and validates customer-facing machine interfaces through management of product images, descriptions, and user enhancements.
• Performs advanced system administration and data maintenance activities within Cribmaster and related technology platforms.
• Leads onsite implementation and installation activities, including planning resources, assigning responsibilities, validating equipment readiness, and coaching other implementation team members.
• Oversees machine setup, testing, inventory loading, labeling, user validation, and operational readiness activities.
• Ensures all implementation documentation, training materials, and support resources are completed and provided to stakeholders.
• Provides onsite and remote post-go-live support to ensure successful user adoption and operational transition.
• Coordinates reporting configurations, customer requirements, and ongoing support activities.
• Monitors implementation outcomes and proactively addresses opportunities for improvement.
• Identifies, develops, and implements process improvements that increase implementation efficiency, improve customer experience, reduce rework, and support organizational scalability.
• Develops tools, templates, automation opportunities, job aids, and best practices to improve implementation consistency and performance.
• Participates in the physical inventory activities at customer facilities by organizing stock, affixing bar code labels (if required) and counting inventory.
• Participates in post physical inventory processes by helping to reconcile variances with the customer's file.
• Provides go-live and transition support to site operations by conducting follow up training and site process review.
• Provides a level of excellent communication.
• Performs other duties as assigned.

Qualifications

• Bachelor's degree and at least 1-3 years applicable experience; or an equivalent combination of education and experience that provides the knowledge, skills, and abilities to perform the job.
• Applicable experience should include:
  • Working for a distributor of MRO products in sales, operations, purchasing
  • Working in a manufacturing/production environment, preferably in the storeroom or tool crib
  • Working in a purchasing/inventory management position in an industrial environment replenishing stock materials
  • Working in industrial distribution or supply chain with vending, technology solutions, or related fields
• Other relevant experience should include:
  • Project Management knowledge; experience using Smartsheet preferred
  • 6 Sigma Yellow or Green Belt Training
  • Demonstrated knowledge of ISO Standards
  • Demonstrated knowledge of QS9000 Quality Standards
  • Proficiency in Microsoft Excel, including data analysis, formulas, and spreadsheet management
  • Working knowledge of Cribmaster administration and configuration preferred
  • General knowledge of SAS, databases, Word, Power Point, and MS Project
  • Ability to be a self starter and to self manage
  • Solid organizational skills and strong customer service orientation
  • Excellent verbal and written communication skills

Requirements

• May have travel requirements with limited advance notice.
• Occasionally requires long and varied hours.
• Work environment may not be temperature controlled; must have the ability to work in extreme hot or cold environments.
• Must have the ability to work in dusty conditions.
• May be required to handle hazardous materials and wear various forms of protective equipment (shoes, gloves, protective eyewear, etc.)
• Must be able to handle and work physical inventory; required to lift up to 25 lbs or greater with assistance following standard operating and safety procedures.
• Other physical requirements including, regularly being required to stand, walk, kneel, bend, crouch, crawl, climb and balance.
• Close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus are required.
• Must be able to follow detailed process.
• Must be able to Travel by Plane.
• Must be able to work in stressful situations.