[Hiring] Implementation Senior Associate @Donnelley Financial Solutions

Role Description

The Implementation Senior Associate - Arc Charting Administrator will work closely with clients and internal teams throughout the ArcCharting implementation lifecycle, from initial discovery through development, testing, implementation, and final sign-off. This individual will be responsible for:

• Reviewing client chart samples, analyzing formatting and business requirements.
• Developing discovery documentation.
• Coordinating chart development and testing.
• Managing project priorities and communicating status and potential delays.
• Ensuring completed charting work meets client requirements and company standards.

Qualifications

• 2-5 years of experience working directly with clients throughout an implementation lifecycle, including requirements gathering, analysis, testing, project coordination, and implementation.
• 2-5 years of experience in SaaS software implementation, application administration, technical support, project coordination, or related environment.
• Experience working with Adobe Illustrator, including the ability to review and manipulate charts or graphic files.
• Working knowledge of XML and the ability to understand and work with XML-based charting or configuration files.
• Strong analytical and problem-solving skills, with the ability to identify and resolve formatting, data, and business-rule discrepancies.
• Strong attention to detail and commitment to delivering accurate, high-quality work.
• Strong organizational and project management skills, with the ability to manage multiple projects, competing priorities, tickets, and deadlines.
• Ability to communicate effectively and professionally with internal and external clients, including gathering detailed business and technical requirements.
• Proficient in Microsoft Office applications, including Excel, Word, Outlook, and related tools.

Requirements

• Lead ArcCharting implementations from the discovery process through development, testing, implementation, and final sign-off.
• Gather chart samples, specifications, workflows, business rules, and other required information from clients to define project requirements and expected outcomes.
• Develop comprehensive discovery documentation that clearly communicates client requirements, chart specifications, and business rules.
• Coordinate and manage the testing process for all charts to ensure accuracy, functionality, and compliance with client requirements.
• Manage the chart development process in collaboration with ArcCharting developers, providing requirements, clarification, and project direction as needed.
• Participate in internal and client meetings and conference calls related to chart implementations, requirements, development, testing, and issue resolution.
• Manage the project ticket queue, prioritize tasks, and monitor deadlines to support timely completion of charting projects.
• Communicate project status, issues, and potential delays to appropriate stakeholders and help manage client expectations.
• Identify, analyze, and resolve charting issues throughout the development, implementation, and production process.
• Maintain accurate project documentation and ensure requirements and decisions are clearly communicated among clients, developers, and internal teams.
• Develop and maintain working knowledge of related team functions and processes, serving as a backup resource when needed to support business needs and team coverage.

Benefits

• Competitive compensation.
• Flexible workplace.
• Comprehensive benefits.
• Opportunities for professional growth.