[Hiring] Implementation Manager @BridgeCare Finance

Role Description

As Implementation Manager, you are the accountable project lead for BridgeCare customer implementations, from signed agreement through go-live and a clean handoff to Client Success. You will run a concurrent book of implementations for government agencies, nonprofits, and other ECCE organizations, turning the Statement of Work and pre-sales commitments into a living project plan and partnering with Configuration, Product, Engineering, and Support to deliver on time, in scope, and in hours. This is a project management role with business-analysis depth, not a standing client-success seat.

• Own the project plan, timeline, RAID log, and milestone tracking in Wrike from kickoff through go-live.
• Convert the signed SOW and discovery notes into a scoped workback plan, then hold scope by separating in-scope configuration from change requests and out-of-scope ideas.
• Lead discovery, process mapping, and gap analysis, documenting requirements that Configuration, Product, and Engineering can act on.
• Lead UAT, training, and go-live planning, including environment promotion and a controlled production cutover with owners, rollback, and client confirmation.
• Run kickoff, status, UAT, and go-live meetings with clear agendas, outcomes, owners, and dates, followed by written recaps.
• Close implementations against the exit checklist and hand off to Client Success with documentation, open risks, and clear ownership.

Qualifications

• Active project management certification, current at start: PMP preferred; PRINCE2 Practitioner, PgMP, or PMI-ACP accepted (CAPM alone does not meet this requirement).
• 5+ years leading SaaS, professional-services, or public-sector implementations as the accountable project manager.
• Demonstrated closeout discipline, including exit criteria, CS or operations handoff, and a hard end to hypercare.
• Experience with a project system of record (Wrike, Jira, Asana, Smartsheet, or equivalent), a wiki such as Confluence, and weekly time tracking against SOW hours.
• Willingness to travel up to 15% within the United States and eligibility to work in the US.
• Preferred: Government, nonprofit, tribal, or foundation implementations with complex, multi-stakeholder environments.
• Preferred: Early childhood education, human services, or benefits-eligibility domain experience.
• Preferred: Startup or small-team experience, plus familiarity with data migration, integrations, and production cutover planning.

Benefits

• OTE (base + bonus): $104,000 to $120,000
• Mission-driven team working to drive universal access to quality early childhood education
• High-impact role with autonomy, ownership, and visibility across the organization
• Opportunities to shape processes, systems, and solutions as the company grows
• Remote work and flexible scheduling
• Flexible PTO
• Medical, dental, vision, long-term disability, and life insurance
• FSA, HSA, and company-matched 401(k)